Guided CX: Why Visual Engagement Apps Should be in Your Portfolio

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Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy

About this talk

During this webinar, Metrigy CEO and Principal Analyst Robin Gareiss will discuss why contact centers must have three key capabilities: video, co-browsing, and screen sharing. She will cover the following: • How pervasive are visual engagement applications in contact centers, and how much will they grow? • What customer scenarios are prime candidates for a guided customer experience? • To what extent does the use of visual engagement improve business success metrics, including revenue, operational costs, customer ratings, and employee efficiency? • Which industries should be communicating with customers using these visual engagement applications?

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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.