Gartner says many mobile apps fail to achieve business objectives because “there is very little customer service capability built into the apps.” [Gartner Hype Cycle, CRM Customer Service and Customer Engagement, 2018]
Watch this webinar replay hosted by CRM Magazine and DestinationCRM.com and you will learn:
* Why adding service & support functionality to your mobile apps is critical to the success of your mobile strategy
* How you can enable customer care agents and knowledge-workers to join users in the app, see their screen, answer questions, deliver consultation, and guide user navigation
* How investing in mobile customer care can lead to lower customer churn, higher transaction conversion, higher customer satisfaction, lower support costs, and higher lifetime customer revenue