Mobile-First Customer Care: Many Channels, One Device

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Presented by

Tom Martin, CEO, Glance*Brian Mistretta, Director of Product Marketing, NICE inContact*Vasili Triant, CBO, UJET

About this talk

Gartner says many mobile apps fail to achieve business objectives because “there is very little customer service capability built into the apps.” [Gartner Hype Cycle, CRM Customer Service and Customer Engagement, 2018] Watch this webinar replay hosted by CRM Magazine and DestinationCRM.com and you will learn: * Why adding service & support functionality to your mobile apps is critical to the success of your mobile strategy * How you can enable customer care agents and knowledge-workers to join users in the app, see their screen, answer questions, deliver consultation, and guide user navigation * How investing in mobile customer care can lead to lower customer churn, higher transaction conversion, higher customer satisfaction, lower support costs, and higher lifetime customer revenue

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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.