Glance Features to Know: Making Human Connections in the Digital World

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Presented by

Jill Newberg, Director of Product Marketing at Glance, Matt Wheeler, Sales Engineer at Glance

About this talk

Whether you’re new to Glance or a long-time customer, the latest features offer new ways for you to connect, share, and secure personalized, guided customer experiences throughout your website or app, helping your users navigate critical digital moments. This webinar will demonstrate the new features of Glance, including: - Multiway video and cobrowsing: add multiple visitors and/or agents to any Glance session - Cobrowse documents: navigate PDF or Excel files together as well as web properties, while ensuring privacy and security for both agent and visitor - Dynamic, role-based data masking: Define who can see what during a Glance session based on their role, allowing for more granular levels of control over secure and/or privileged onscreen data - UI updates for agents and visitors: background blurring, extended compatibility with accessibility technologies, and one-click, in-brand ease to connect to any guided customer experience Glance lets you instantly connect with customers or prospects in your digital spaces: human-to-human, when they need you most. Personally guide users through tricky digital moments with the power of guided customer experience solutions from Glance: Cobrowse, Screenshare, Video, Mobile App Share, and Mobile Camera Share. Join the webinar to see how simple, secure, human-to-human connections inside your digital properties can make all the difference to your enterprise – and to your customers.

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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.