Transforming Customer Experience: Why Visual Engagement is Key

Presented by

Robin Gareiss, CEO and Principal Analyst, Metrigy

About this talk

More than half of companies have or will have a formal CX transformation project underway this year. Among the many initiatives, organizations are leveraging visual engagement applications (video, screen-sharing, and co-browsing) to their customer interaction options. Why is it vital to add visual engagement to your portfolio? And if you already have visual engagement available, what else should you be doing? During this webinar, Metrigy CEO and Principal Analyst Robin Gareiss will discuss why visual engagement is transformative. She will cover the following: • How can you increase buy-in among employees and customers to use the channels? • What do you need to budget for visual engagement capabilities, and what do your employees need to use the apps? • Visual engagement measurably improves customer ratings, revenue, operational costs, and agent productivity. What’s driving the impressive metrics companies are experiencing? • Why does visual engagement provide a competitive advantage for financial services organizations?

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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.