Creating a Great Omnichannel Experience Equals Great Customer Experiences

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Presented by

Tom Martin, CEO, Glance - Abhiroop Basu, Head of Product Marketing - Vasili Triant, CBO - Sam Hahn, Technology Evangelist

About this talk

According to Aberdeen Group, companies with extremely strong omnichannel customer engagement see a 9.5% year-over-year increase in annual revenue, compared to 3.4% for weak omnichannel companies. What you will learn: - How investing in omnichannel CX can help you endure the pandemic and thrive during the recovery - How leading brands leverage omnichannel CX for higher CSAT, revenue, and contact center efficiency

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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.