Add the human touch to web-based chat with Glance

Presented by

Jill Newberg, Glance Director of Product Marketing and Matt Wheeler, Glance Sales Engineer

About this talk

When it comes time to seek help in your website or app, customers love chat. And they love it even more when it’s quick, convenient, and personalized. Enter cobrowse with Glance. When your representatives can join your customers virtually during a chat session, right in the webpage or app, they can help customers: - Answer critical questions - Guide navigation - Complete a transaction With Glance, customers are grateful for the help and delighted with the experience as their needs are met in-the-moment. For companies, Glance accelerates issue resolution while achieving better customer satisfaction and NPS scores - ensuring happier, more loyal customers through unforgettable digital experiences.
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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.