Become a customer loyalty generator series: Make every interaction count

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Presented by

Jill Newberg, Vice President, Product Marketing, Glance Networks and Ron Scott, Sr. Product Manager, Glance Networks

About this talk

Digital self-service on your website or in your app works great for your customers … until it doesn’t. When customers need personal assistance in digital spaces, how can your agents help them achieve their goals - and, ultimately, keep them as customers? Bringing human-to-human support into your digital channels could be the game changer you need. See how in this first installment of our Be a Customer Loyalty Generator webinar series, Make Every Interaction Count, see how Guided CX transforms: • Customer-agent relationships - right at the moment of need • Customer success - transforming “do it yourself” to “do it together with me” • Customers’ relationship with your brand - from “I’ve had it with this company” to, “Wow! They really care about me” When companies can improve customer loyalty in every digital interaction with personal guidance, the difference it makes could mean everything to your customer - and to your brand. Join us to see why some of the most well-known brands in the world trust Guided CX.
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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.