How to run a top-performing call center with high agent morale

Presented by

Andrew Thomas, Call Center Director at Union Bank

About this talk

Looking to build a successful contact center to be successful, efficient, and positive places for agents and clients? Andrew Thomas has 20 years of call center experience, including leading teams at Homepoint, Mr. Cooper, and Union Bank. Throughout his years leading call centers, he has led his teams to remain committed to ensuring high customer experience metrics and agent morale. Join us in our upcoming Q&A webinar and ask Andrew all your questions about how to: - Stand up a call center with an emphasis on client satisfaction and results - Prioritize human connection agents and clients - Keep morale high for each agent by creating training and continuing education materials Register today!
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