Beyond words: elevating live chat with Guided CX

Presented by

Heather Nightingale, Director of Product Marketing and Chris Duncan, VP of Solution Engineering

About this talk

Live chat is fast, convenient, and the leading digital contact method for today’s consumers. It’s usually effective and efficient for both participants…until it isn’t. Live chat still relies on the ability to clearly communicate in a written medium, which is perfect for fast, simple, unmemorable interactions. But when people need more guidance on a website, in a portal, or within a SaaS application, reps need a way to get to clarity faster and advance the interaction to meet their customer’s goals. That’s when elevating live chat experiences with Guided CX from Glance comes in. In this webinar, we’ll showcase why and how companies are pairing Glance Guided CX with live, web-based chat. In our demonstration, you’ll learn how: - Companies boost customer and employee satisfaction with live chat interactions - Banking, healthcare, retail, and SaaS customers are leveraging Guided CX capabilities to enhance live chat interactions - Just one click lets a rep start a Glance session from live chat using the systems they work in every day.

Related topics:

More from this channel

Upcoming talks (2)
On-demand talks (34)
Subscribers (1426)
Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.