Omnichannel Customer Experience: Table Stakes in 2023

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Presented by

Tom Martin, Glance CEO

About this talk

The results are in—an omnichannel customer experience delivers undeniable results. One recent survey cited that 80% of customers prefer an omnichannel offering. Another study indicates that customers purchase 250% more frequently on omnichannel versus single channel. Those survey results point toward big wins for customers and vendors. Are you struggling to prioritize your omnichannel deployments or to align your technology investments with your long-term strategies? Join Glance and a panel of experts from Verint, CSG, and Calabrio to discuss how to tap into omnichannel best practices for a CX strategy that forges a stronger bond with your customers and prospects. In this webinar, we cover: – Why automation and intent data are key to scaling omnichannel engagement – How to create a personalized, seamless experience based on customer's channel behavior – How HX (human experience) enhances–and even saves–omnichannel CX
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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.