Reimagining Customer Experience: Structure Follows Strategy

Presented by

Adam Atwood, CMO, Glance

About this talk

Over 70% of senior executives, as reported by McKinsey, see CX as their top priority, driven by its tangible benefits. Successfully executed CX strategies have led to companies seeing a 20% boost in customer satisfaction, a 15% hike in sales conversions, a 30% drop in service costs, and a 30% surge in employee engagement. Wondering which strategies can truly transform your CX? Dive in with Verint and Glance experts as they uncover the keys to deeply embedding customer experience within your organization's fabric. Our discussion will cover: – Elevating CX through data-driven insights. – The increasing imperative for automation amid growing interaction volumes. – Visionary tactics blending digital with the human touch. – Why centralizing human experience is non-negotiable.
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Glance's branded, in-the-moment web, mobile, and in-app Guided Customer Experiences (Guided CX) increases customer satisfaction, ensures brand loyalty, and drives innovative new revenue streams. The world’s largest enterprises trust Glance’s Guided CX technology to empower customer-first teams to securely see, show, and share anything online with a click of a button.