AI & the Economist: Using AI and data to drive customer engagement

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Join Phillip Cornell, Principal, Economist Impact at The Economist, and Charlie Godfrey, Sr. Director at Genesys

About this talk

AI is driving a revolution in customer experience – get in the fast lane Organisations globally are looking for ways to embed artificial intelligence (AI) more deeply into their customer journeys — making them more frictionless and insightful. Findings from an Economist Impact and Genesys survey of 750 customer service, marketing and sales executives. Join Phillip Cornell, Principal, Economist Impact at The Economist, and Charlie Godfrey, Senior Director of Business Consulting at Genesys, as they examine these findings. You’ll hear how AI can improve customer journeys and employee productivity, learn strategies for deploying this technology and explore the value organisations are gaining from it — and what they hope to achieve. Discover what separates AI leaders from other organisations, including how they: - Use AI to understand customer pain points - Take a more sophisticated view of how AI can enhance the customer journey and employee experience - Harness the most powerful capabilities AI brings to customer experience

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Contact centre, customer service and customer experience webinar content delivered by a host of experts tackling today’s hot CX issues and trends from call centre metrics to chatbots, AI, workforce management, customer engagement, CCaaS and more. Our range of webinars will help you find the right customer experience solution and tools and get you ready to respond in real time on your customers’ channels of choice. Learn more about Genesys: www.genesys.com/en-sg/why-genesys