Shifting Left: How to Realize More Value from Your Help Desk Operations

Presented by

Andrew Scott, EUC Division Broadcom

About this talk

Did you know you have the power to revolutionize your service desk operations, streamlining issue resolution while reducing support costs? As a Workspace ONE user, you do. Join us for a deep dive into how employing a “shift-left” strategy empowers you to quickly remediate employee issues. We’ll uncover the secrets to enhancing employee satisfaction, decrease mean-time-to-resolution, and optimizing your service desk efficiency. You’ll leave the session equipped with the knowledge to: -Streamline issue resolution and reduce support costs -Improve employee satisfaction and productivity -Enhance service desk efficiency through automation and self-service capabilities What are you waiting for? Hear how easy it can be to keep your workforce productive and engaged. Register now.
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Today’s hybrid workforce is looking for a seamless user experience from onboarding to daily application access, support challenges, and security. Due to operation complexity and fragmented security, teams are looking for a single platform to facilitate automation, access, and user experience. Therefore, an Anywhere Workspace solution that address frontline, hybrid and remote workers – is needed.