Name: Shifting Left: How to Realize More Value from Your Help Desk Operations
Start: 2024-04-17T16:00:00Z
End: 2024-04-17T16:00:47.000Z
Location: BrightTALK
Rating: 4.5

Today’s hybrid workforce is looking for a seamless user experience from onboarding to daily application access, support challenges, and security. Due to operation complexity and fragmented security, teams are looking for a single platform to facilitate automation, access, and user experience. Therefore, an Anywhere Workspace solution that address frontline, hybrid and remote workers – is needed.

In an era where the dynamic cloud environment is revolutionizing the way we manage applications, staying ahead involves harnessing the best tools and practices that guarantee seamless operation and delivery. Join us on this in-depth webinar that's tailor-made for IT professionals who are enthusiastic about streamlining app delivery and modernizing their computing environment.

Key Topics:

• Streamlining app delivery in RDSH environments and Citrix Virtual Apps. 
• Overcoming high infrastructure costs and unmanaged app entitlements. 
• Simplifying legacy app modernization
• Streamlining desktop and app deployment with comprehensive services and support

Why Attend?

• Efficiency: Break through the barriers that hold back seamless app delivery within your Citrix Virtual Apps and RDSH environments.
• Cost-Effectiveness: Discover approaches to cutting down high infrastructure costs.
• Simplified Modernization: Learn how to handle the complex task of modernizing legacy applications with ease.
• Expert Insight: Gain a comprehensive understanding of the Horizon Accelerator program and how it can benefit your organization.

Speakers
Prashant Pandey, Director of Technology EUC, APJ
Anoop Nair, Solutions Marketing EUC, APJ

Unlock the Potential of Modern App Management with Horizon Solutions

Delivering and maintaining published apps is no small feat. High infrastructure costs, unmanaged app entitlements, and OS and app image incompatibility are just a few obstacles that block the path. Not to mention, various app formats can further complicate modernizing legacy apps.
 
But never fear—we’ve got the answers for clearing the way. Join us for an expert panel discussion featuring EUC by Broadcom and our partners. Key takeaways:
 
• Streamlining app delivery in Citrix Virtual Apps and RDSH environments.
• Overcoming high infrastructure costs and unmanaged app entitlements.
• Simplifying legacy app modernization.

Apps Everywhere: Mastering the Eight Activities of Modern App Management

Did you know you have the power to revolutionize your service desk operations, streamlining issue resolution while reducing support costs? As a Workspace ONE user, you do. 

Join us for a deep dive into how employing a “shift-left” strategy empowers you to quickly remediate employee issues. We’ll uncover the secrets to enhancing employee satisfaction, decrease mean-time-to-resolution, and optimizing your service desk efficiency. 

You will learn,

• Strategies to Streamline Issue Resolution: Cut down on resolution time and significantly reduce support costs, boosting your bottom line.
• Tips to Improve Employee Satisfaction & Productivity: Discover how a robust help desk can lead to a more satisfied, productive workforce.
• Automation & Self-Service Techniques: Learn how utilizing automation and empowering users with self-service can scale your service desk efficiency.

What are you waiting for? Hear how easy it can be to keep your workforce productive and engaged. Register now.

Shifting Left: How to Realize More Value from Your Help Desk Operations

Frontline workers rely on a diverse array of mobile devices to do their jobs, all of which play a crucial role in enabling mission-critical workflows. This creates a slew of unique management and monitoring challenges, and organizations have increasingly adopted analytics and automation tools to meet IT needs. By delivering actionable insights to enable proactive support and drive productivity, Workspace ONE Intelligence dashboards supplement reporting capabilities with rich visualizations of available data. Join us to learn how new frontline dashboards – including ones for shared devices, battery health, device loss prevention, and more – help you stay one step ahead to make informed decisions and empower your workers.

You’ll leave our session armed with how the right solution can empower your team to:
-Leverage the power of analytics and automation to enhance visibility across IT administrators, developers, and service desk supporters.
-Tailor dashboard templates to align with your organization's unique needs.
-Elevate the experience you deliver to employees and customers.

Insights in Action: Optimize Frontline Businesses with Analytics and Automation

Come learn about the latest functionality available to automate and orchestrate complex scenarios for managing Macs. In this session, our experts will cover how you can use Workspace ONE to build a scalable environment for your administrators and help desk.

You’ll see how to effectively manage macOS, simplify troubleshooting of issues, and build out your desired end-user experience — all while ensuring the environment stays nimble and flexible.

Managing macOS Devices With Workspace ONE

The process of delivering published apps for government agencies today is not without its challenges. Many agencies face complications due to inefficiencies, manual efforts, and the high costs associated with the app delivery process.

Key Takeaways:
1. The Current Landscape: Understand the current challenges and bottlenecks in the app delivery process for government agencies.

2. Introducing Apps on Demand: Powered by App Volumes, Apps on Demand provides a streamlined solution for delivering and managing apps. It integrates seamlessly with platforms such as the End-User Computing Division of Broadcom, Citrix, Microsoft Azure, and Amazon, simplifying the process in virtual desktop and app environments.

3. Expert Insights: EUC experts from prominent institutions like American Airlines and the End-User Computing Division of Broadcom shed light on the significance and potential of Apps on Demand.

4. Case Study - American Airlines: Dive deep into how one of the largest airlines in the world, American Airlines, is leveraging App Volumes in their EUC environment. Understand their journey, the challenges they faced, and the benefits they reaped from the integration.

5. Benefits for Government Agencies: Explore the potential advantages for government agencies, including cost reduction, enhanced efficiency, and reduced manual efforts.

The changing landscape of app delivery demands innovation and adaptation. With solutions like Apps on Demand, government agencies can not only keep up with the pace but also transform their operations to be more efficient and cost-effective. Don't miss this opportunity to learn from the best in the industry and take a step towards a more streamlined future.

Featuring: Christopher Reed, Dir. EUC Technology Strategist, Nilesh Deo, Product Line Marketing Manager, Sachin Sharma, Dir. of Product Marketing and American Airlines, Tom Wildlt, Product Technical Lead, Virtual Desktops Infrastructure

Simplified App Delivery for Government Agencies: A Discussion with EUC Experts

In this new anywhere organization environment, IT and operations teams are pressured to improve employees’ experience with technology to streamline operations and retain talent while also being asked to do more with less resources and budget, and innovate with new capabilities such as AI. Learn how a digital employee experience (DEX) solution can help. The VMware DEX solution supports your VMware Workspace ONE and VMware Horizon deployments, as well as third-party managed devices, to holistically measure digital delivery, improve the experience with AI-driven insights and recommendations, and remediate at scale with automation—all while shifting to a more proactive approach, and improving employee satisfaction and productivity.

Improve Digital Experience and Lower Costs with AI, Analytics and Automation

Join our Horizon Demo to learn how to elevate your Digital Workspace Experience with the efficient and secure delivery of virtual desktops and apps from on-premises to the cloud.

Watch this demo session to tour VMware’s Virtual Desktop and App Solution called Horizon. The demo session will show you how you can equip your teams with a digital workspace that’s available at any time and place, and on any device. With deep integration into the VMware technology ecosystem, the Horizon virtual desktop and application platform offers an agile cloud-ready foundation, modern best-in-class management, and end-to-end security for today’s Anywhere Workspace.

VMware Horizon VDI and App Delivery Demo Session

Watch our Workspace ONE Demo to learn how your IT team can transform, reduce costs, and enable employees to be more engaged and productive. 

Join us for a tour of VMware Workspace ONE. Our modern endpoint management solution is an intelligence-driven digital workspace platform designed to help enable simplified and secure delivery and management of any app on any device. Our Specialists will highlight the Unified Endpoint Management console as well as our Intelligence automation/compliance engine. This session will help you understand how your IT team can provide enhanced security with Multi Factor auth and Zero trust ideology while still enabling your staff w/consistent, simple, frictionless access to all their digital resources.

VMware Workspace ONE Solution Demo

During VMware’s Workspace ONE Retail Indusrty demo you will learn how our modern management solution helps enable simplified and secure delivery and management of any app on any device, anywhere.

Hear Ed Durbin, Sr. Director of Global Retail Industry Group, and Dave Dwyer, EUC Solutions Engineer, speak on their experiences with customers and highlight the Unified Endpoint Management console, Intelligence, and Zero Trust Security.

This session will help you understand how your IT Team can transform, reduce costs and enable your employees to be more engaged and productive.

Workspace One Retail Industry Demo- Improving the Frontline Employee Experience

Reduced IT budgets, skills gaps, and uncertain market fluctuations continue to compound the user experience, security, and device complexity that persists in hybrid workforces. For example, according to a recent Vanson Bourne report, 64% of respondents state that new security measures impacted worker productivity. 

To successfully optimize your hybrid work experience—both for IT admins managing the operational side and your users dispersed in countless locations—requires a comprehensive workspace solution that unifies all your needs in one place. Enter VMware Workspace ONE.

In this webinar, our panel of experts will examine the capabilities of Workspace ONE, showcase how customers are realizing value from it, and demonstrate how ONE resolves these hybrid work challenges. We’ll discuss how Workspace ONE meets modern IT requirements and how it assists organizations managing Windows and macOS devices and all other BYOD and corporate-owned devices.

How Workspace ONE alleviates remote security & IT issues

Security and infrastructure teams work diligently to harden, prevent, detect, and respond to threats, but it’s becoming an increasingly challenging effort. The gap between adversaries and defenders continues to grow, but modern environments are becoming more complex and you have many tools to manage. Join us to learn how to get ahead of emerging threats with proven strategies to simplify endpoint security and reduce risk.

Endpoint Security and SOC Strategies to Enhance Effective Threat Response

Freestyle Orchestrator is a modern IT orchestration platform that lets admins design, orchestrate and automate any complex IT task. Its low-code, canvas user interface and drag-and-drop environment resources helps you unlock complex use cases to achieve any IT outcome that fits your organization’s dynamic deployment requirements. In this webcast, we’ll show you real-world examples of users who have adopted Freestyle Orchestrator, and give you a look into what’s coming next.

Gone Wild: Freestyle Orchestrator Success Stories and What's Coming Next

Desktop and app virtualization is more critical to businesses than ever before, and with all the recent news around Citrix, it’s understandable if you feel the need to look at alternatives that can address your specific use cases. Fortunately, VMware Horizon is up to the task! In this webinar, you’ll learn how Horizon can help you by reducing the effort needed to manage your systems with unique capabilities that only Horizon can provide, like Instant Clones and App Volumes. 

You’ll learn about our approach to security, and how we can deliver an exceptional user experience that adapts to changing network conditions. Plus, you’ll hear why 3 of the top 5 US banks (and countless other organizations) have already made the switch to VMware Horizon! Lastly, and more importantly, you’ll learn how consolidating your EUC efforts around VMware can help you reduce costs and be better prepared for the demands of the modern workplace.

Why VMware Horizon is the Best Alternative to Citrix

Applications are increasingly in the cloud and users are accessing them from home, in the office, or on the road. SD-WAN and SASE can connect these distributed elements reliably, efficiently, and securely, but not all architectures are the same. Learn how the right architecture can help your users be more productive and have a better work experience.

Up-Level Your Network to Enable Remote Work, Clouds, and the New Edge

As organizations build their return to work strategies, hybrid work is gaining more traction. However, enabling and managing a distributed workforce comes with its own set of challenges. Organizations must provide solutions to end users that deliver the right mix of access, security, experience, as well as the ease of deployment and management required by their IT staff.  

VMware Horizon offers the right solution for any organization with its hybrid approach that allows you to deliver virtual desktops and apps from on-premises or cloud-based datacenters, including desktop-as-a-service.

 Join this webcast to learn more about these deployment options and how you can best manage these solutions using the Horizon Control Plane SaaS-delivered services or by leveraging the fully managed Horizon Cloud on Azure desktop-as-a-service (DaaS).

VMware Horizon: Transform Virtual Desktop and App Management with SaaS and DaaS

Did you know you have the power to revolutionize your service desk operations, streamlining issue resolution while reducing support costs? As a Workspace ONE user, you do.

Join us for a deep dive into how employing a “shift-left” strategy empowers you to quickly remediate employee issues. We’ll uncover the secrets to enhancing employee satisfaction, decrease mean-time-to-resolution, and optimizing your service desk efficiency. 

You’ll leave the session equipped with the knowledge to:
-Streamline issue resolution and reduce support costs
-Improve employee satisfaction and productivity
-Enhance service desk efficiency through automation and self-service capabilities

What are you waiting for? Hear how easy it can be to keep your workforce productive and engaged. Register now.

End User Computing

Digital Employee Experience

Workspace ONE

Help Desk

Operations

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Mobile Computing

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Shifting Left: How to Realize More Value from Your Help Desk Operations

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