How to drive business impact with an actionable NPS strategy

Presented by

Bruce Temkin, Head of Qualtrics XM Institute

About this talk

Net Promoter Score (NPS) is often viewed as the gold standard metric for customer experience (CX). While many organisations use NPS, it’s not a quick fix, nor is it the ultimate question. The success of any experience management (XM) metric is tied to the decisions that it enables and the interactions that it improves. Tune into our live session with Bruce Temkin, Head of XM Institute, where he will break down the levels of NPS maturity and share how you can drive business impact by making your NPS program more actionable. Join us live to learn about: 1. The limitations of NPS and common blind spots that can threaten business performance 2. Where your organisation is along the four typical stages of NPS programs 3. How to leverage the XM Operating Framework to deploy NPS alongside other metrics and drive more action 4. Recommendations for evolving your NPS program towards Modern Experience Management
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