The Future of Public Sector

In an age of significant change and technological transformation, government service-delivery must make significant strides to meet the evolving needs of employees, residents, communities, and businesses across the nation. Qualtrics XM Live: The Future of Public Sector unites all levels of government, public sector agencies and government business enterprises to help build a better human experience across the entire industry. Discover how to unlock the value of great experiences as Transport for NSW, EY and Integrated Health Information Systems (IHiS), join Qualtrics to discuss the steps they’ve taken to design world-class customer and employee experiences, and then continually improve them. Through a collection of engaging, real-life examples, you’ll: - Discover how to unlock the value of great experiences as Transport for NSW shares the steps they’ve taken to design and improve their employee experience. - Deep dive into the latest research on how residents want to be engaged and how to maintain trust in the public sector. - Hear from EY, on the Future of the workplace and what capabilities to improve. Speakers include - Kathy Baker, Executive Director, People Experience Transport for NSW - Jia Yong Goh, Partner, People Advisory Services – Workforce Advisory, Ernst & Young Advisory Pte. Ltd. - Michael Su, Marketing Lead, HealthHub SG, IHiS - Phillip Bland, Principal Industry Advisor Public Sector Solution Strategy, Qualtrics