An Inside Look of Using JSM for Enterprise Service Management

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Presented by

Mike Faster - Host - Coyote Creek President; Team from Box; Team from QAD; Atlassian Engineer; and Refined App Engineer

About this talk

Today’s enterprise service teams face a growing demand to enable better service delivery for business teams such as Human Resources (HR), Legal, Facilities, Marketing, and Finance. To do this, industry leaders are turning to Jira Service Management (JSM)—an IT Service Management (ITSM) solution, which can be adapted by all teams across the organization to better manage service demand and delivery with less complexity and greater cost efficiency. Watch the replay and learn how leaders at Box and QAD are leveraging JSM to: - Streamline service operations and improve customer satisfaction - Remove silos between departments - Empower teams and clients to self-serve for the most common Request Types - Resolve service issues faster - Integrate with existing Atlassian tools to create even greater efficiency

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Coyote Creek is a professional services firm headquartered in Silicon Valley. We work with organizations to provide exceptional IT and engineering services. Our clients turn to us when they need trustworthy outside help to do a project, or when they need peace of mind knowing their environment is monitored 24×7. Coyote Creek specializes in Atlassian consulting. Our services include consulting projects, Cloud services, Atlassian License sales and guidance, and Catalyst, which is our proactive Atlassian Managed Application Service. We have been successful for over 20 years because we’re clear about what we do AND don’t do, we own our mistakes and fix them, and our ultimate priority is doing what is right, fair, and honest! We publish webinars on all things Atlassian. See more on our website, coyotecrk.com.