The critical role of architecture in a constantly changing insurance marketplace

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Presented by

Eric Ayala, Senior Vice President, U.S. Market General Manager, Novidea

About this talk

Novidea's Eric Ayala talks about the challenges MGA's / MGU's face with their current insurance distribution life cycle and the importance of modern architecture in future-proofing organizations. Eric touches on several key growth related topics: - Ways insurers are being bogged down by legacy systems - The fast pace of change in the insurance space - The evolution of insurance ecosystems - How API's help support future-proofing efforts - Novidea's modern architecture leadership

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Novidea is the creator of the only born-in-the-cloud, data-driven insurance platform that enables brokers, agents, and MGAs to modernize and manage the customer insurance journey end-to-end and drive growth across the entire insurance distribution lifecycle. The Novidea platform, built to leverage the power of Salesforce’s Big Technology, provides a complete ecosystem spanning every aspect of an insurance business. The platform’s AI technology provides a 360-degree view of the customer and all stakeholders, enabling full integration between customer-facing policy transactions and the middle and back office. Brokers, agencies, and MGAs extract more value from their customer and policy data with actionable intelligence from any device, anywhere. Novidea turns data into insight at the point of need, enabling better-informed decisions and delivering greater customer value through products and services tailored to individual needs. Novidea supports more than 100 customers, including agents, brokers, MGAs, and the London market, managing tens of millions of policies across 22 countries.