InsurTech Spring Conference 2023: The Zero-Sum vs The Win Win Philosophy

Presented by

Eric Ayala

About this talk

Eric Ayala (US MD of Novidea), discusses how Novidea is operating in over 122 countries and partners with brokers, MGAs, MGUs, and carriers, serving major companies like Howden, Hyperion, and AJ Gallagher. Eric shares insights on how to successfully implement new technology and displace legacy systems (including the best characteristics and behaviours of internal ‘champions’ help drive adoption and change across the organisation). Eric also discusses the challenges of hiring talent with the right skills in legacy technology while balancing the culture of a start up, as well as talent that has worked on existing products, versus creating new products.
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Novidea is the creator of the only born-in-the-cloud, data-driven insurance platform that enables brokers, agents, and MGAs to modernize and manage the customer insurance journey end-to-end and drive growth across the entire insurance distribution lifecycle. The Novidea platform, built to leverage the power of Salesforce’s Big Technology, provides a complete ecosystem spanning every aspect of an insurance business. The platform’s AI technology provides a 360-degree view of the customer and all stakeholders, enabling full integration between customer-facing policy transactions and the middle and back office. Brokers, agencies, and MGAs extract more value from their customer and policy data with actionable intelligence from any device, anywhere. Novidea turns data into insight at the point of need, enabling better-informed decisions and delivering greater customer value through products and services tailored to individual needs. Novidea supports more than 100 customers, including agents, brokers, MGAs, and the London market, managing tens of millions of policies across 22 countries.