Name: APAC Documentation Diary: Number 1 - Do's and Don'ts
Start: 2022-05-24T03:24:00Z
End: 2022-05-24T03:25:01.000Z
Location: BrightTALK

IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information.
IT Glue is designed for IT professionals. We focus on the managed service provider (MSP), co-managed IT markets & SMB's IT departments.

Playing an active role in your client’s business starts with effective collaboration. Learn how to effectively collaborate with your clients to provide transparency, ensure up-to-date documentation, and build a stronger relationship. Building a collaborative relationship will allow your clients to stop seeing you as a cost center and instead think of you as a profit center.

This session can change the way you collaborate with your clients. We will discuss:
1. Collaboration-as-a-Service
2. Documentation Transparency, 
3. 2-Way Information Flow, 
4. Self-Service, and much more.

APAC - Take Your Client Relations to the Next Level (Co-Managed IT)

Watch our presentation on 
- Streamlining IT Operations 
- Bridging the Gap between IT Effectiveness and Cost Efficiencies.

APAC - Streamlining IT Operations

Following correct documentation practices can dramatically increase the possibility of business success. Proper documentation enhances how employees communicate at work by helping put information into a manageable framework that everybody can access easily. If you are looking for a way to master the best documentation practices, this webinar is for you.

In this Webinar you’ll learn:

1. A three-step documentation implementation process
2. Phased approach vs. all in one
3. How to minimize team disruption

Sign up for the webinar to discover how to automate your current processes and implement a new documentation system that will drive productivity, efficiency, and resourcefulness at work.

APAC - Onboarding a New Documentation System

Businesses continue to see various challenges since their move to a remote or hybrid work environment. It is no surprise that network security and visibility have been significant obstacles. With technicians finding it difficult to map and update every single network, networks are becoming vulnerable, and cybersecurity threats are increasing.

In this session, we will help improve the security posture of MSPs and IT teams by providing them with the best practices for network diagramming and documenting.

Join this session to learn:

1. Network documentation vs network monitoring and why you need both
2. The key to successful network diagramming and documentation – it’s not just about aesthetics!
3. How a culture of documentation benefits you for onboarding, QBRs, and more
4. What actually is network documentation and why is it so important for security processes?

APAC - Documenting the Network - A Critical Part of any Security Process

We take you through the journey of rejuvenating your IT documentation and reveal how IT Glue can help your organisation be free of the risks/costs associated with missing information and reduce time-waste by 50%.It’s time for Operation Dust Off! Implementing a fully-fledged documentation overhaul can seem daunting and can easily be pushed under the carpet. But, can you afford to increase your lead times of daily tasks due to time waste?

Continue your journey with the experts of the Big Clean Up to discover how you can minimize the assumed disruption. Sweep up that dust, say goodbye to procrastination and welcome in the fresh breeze with IT Glue where we will show you a live demo on how you can build your competitive advantage with IT documentation maturity!

Join us to understand:
1. The three steps to preparing for implementation
2. Phased approach vs all in one?
3. How to minimize team disruption

APAC IT Glue - The Big Clean Up: The Big Dust Off!

We have decluttered, sanitised and dusted away the nuances of documentation within your organisation. The prep work is complete. However, it’s all too easy to revert to old ways of doing things without team buy-in.

Learn how to get your entire team on board with your documentation overhaul by joining our documentation experts Alex Ford and Simon Kemsley. Discover how some of our most successful partners have transformed their MSPs with team buy-ins.

Take-aways will be:

How to position change to your team successfully
How to deal with team members that resist change
How to track and measure team uptake

APAC IT Glue - The Big Clean Up: Polished Team

How are MSPs now able to position and sell co-managed IT services, when they were unsuccessful in the past? The answer may not surprise you and it has to do with COVID-19. The pandemic caught many internal IT departments unprepared to deal with the sudden need to support remote workforces, opening the door to well-prepared managed services providers. But exactly how are successful MSPs selling them? Join MSP expert Erick Simpson as he reveals the techniques that are winning more recurring revenue co-managed IT agreements than ever before.

Watch this webinar and learn:
1. How to properly position co-managed IT services to internal IT decision-makers
2. What to include and exclude from your co-managed IT agreements and SOWs
3. How to bundle and price your co-managed IT offering so your clients say YES

Co-Managed IT is the New Black: Pricing and Positioning Services so SMBs say YES

In the latter half of the pandemic, employees around the world started leaving their jobs at an unprecedented rate, leading to a phenomenon known as The Great Resignation.

As a result, many MSPs, small businesses and enterprises were forced to deal with knowledge loss as employees left. A documentation system would have helped them prevent this.

Watch this webinar to learn how the right documentation system can help your business retain critical information, streamline onboarding and ensure that ex-employees cannot access company data. During the webinar, we’ll discuss:

1. The benefits of implementing standardization and consistency in your documentation system
2. How to foster a culture of documentation within your organization
3. Ensure that your SOPs are accurate, accessible and always up to date

You will also discover how our IT documentation tool IT Glue can help you meet these goals.

Watch now!

How IT Professionals Can Avoid Knowledge Loss Due to the Great Resignation

Watch our presentation on Streamlining IT Operations – Bridging the Gap between IT Effectiveness and Cost Efficiencies.

Streamlining IT Operations

Stand out in today’s challenging MSP environment by prioritizing collaboration with your clients and learning how to relay the value of your services with marketing tactics. Building trust with your customers will give you the competitive advantage you need to meet your business and sales goals. 

Watch as SVP of Channel & Community, Dan Tomaszewski, and Sr. Director, IT Glue Product Marketing, Wendy Har, discuss ways to improve how you build trust, collaborate, and get more YES in 2022.

From this session you will learn:
- How to incorporate collaboration-as-a-service as your competitive advantage to nurture client relationships and build trust
- Strategies to take IT services and solutions to market profitability in 30 days
- Clearly demonstrate and articulate the value of your services and solution

Is Your MSP Living Up to Its Potential?

Speed dating: Discover if it’s a match!
Ever wandered if you’re missing the opportunity to meet the Tech Stack Love of your Life? Well, now you can discover your solution soulmate with Kaseya Speed Dating. Speed Dating 5 Minute date will take you through, How to Solve a Ticket in Under a Minute by IT Glue.

APAC Speed Dating with IT Glue for perfect IT Documentation Match!

Documenting the Network - A Critical Part of any Security Process

Watch the secrets of how IT Documentation can help you to do your job, quicker, smarter, and more accurately. Lack of proper documentation leads to a significant waste of time and effort. This will affect your competitive edge and put your client relationships in jeopardy. 

Discover the number one IT documentation do’s, don’ts and then we’ll show you just how you can leverage it for long-term success.

This session will help you understand:
• The keys to effective IT documentation
• The causes of poor IT documentation
• IT documentation best practices

APAC Documentation Diary: Number 1 - Do's and Don'ts

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APAC Documentation Diary: Number 1 - Do's and Don'ts

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IT Glue