Presented by Barclay Rae, ITIL 4 co-author and a well-known ITSM consultant, this webinar focuses on the practical application of ITIL 4, using value streams, and the various areas of professionalism that are now included as part of the ITIL 4 portfolio
The concept of a “value stream” is now central to ITIL, helping practitioners see all practices, tools, and ways of working. This highlights the integrated nature of practices and processes as being part of a value stream that meets a specific business or customer goal, and not simply individual siloed activities. A value stream to resolve an incident may involve a number of practices and processes—knowledge base articles, service levels, changes, problems, configurations, as well as management disciplines.
This webinar will focus on the practical application of ITIL 4, using value streams, and the various areas of professionalism that are now included as part of the ITIL 4 portfolio. This includes:
Organizational structures
Culture and teamwork
Customer orientation
Employee well-being
Stakeholder management
Communication skills
Commercial awareness
Market knowledge
Many of these areas have been used and understood as valuable for some time; these are now explicit in ITIL 4 as key elements of success.