What is ITIL 4? Everything you Need to Know from Dr. Mauricio Corona

Presented by

Dr. Mauricio Corona, one of the ITIL 4 architects

About this talk

Learn from one of the ITIL 4 architects, Dr. Mauricio Corona, about how this framework of service management best practices will benefit your organization. ITIL® 4 is the first significant update to the leading IT service management(ITSM) and digital service management framework since 2011. Drawing on extensive input from industry experts around the globe—including 150 content writers, reviewers, and contributors—ITIL 4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment. Here are some things you’ll learn in the webinar: 1. How Service Value System (SVS) can help various components of an organization work together to create value for customers. 2. Seven guiding principles for building a resilient organization able to quickly adapt to changing business needs. 3. Four dimensions of service management required to take a holistic approach to service delivery. 4. Thirty-four ITIL management practices that can help you achieve your business goals.

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