Karelle Gordon (Marketing Director, Education, Fortune Media) shares that when using personalization, marketers have seen up to an eight times higher return on investment (ROI).
With returns like that, marketers need to put themselves in their customer’s shoes to ensure their experience is relevant. Gordon shares that 74% of customers feel frustrated by seeing irrelevant content—so it’s important to do it right.
As Gordon puts it: “Data gives you a predictability that is the ultimate advantage when creating your marketing plan.”