Streamlining Field Service Management for seamless experiences

Presented by

IFS assyst: Candice Arnold, CMO; Tammy du Preez, Snr Field Marketing Mgr; Sami Musleh, Solution Consulting Mgr APJ/MEA

About this talk

Field service management is happening all around us - but often we hear nothing about it. As mobile capabilities have improved, FSM software has become more integral to the work and workflow of field service workers. The challenge is that too often, agents are being sent out when they don’t have to be. So how do you avoid having to re-invent the wheel every time someone asks for a fridge to be fixed? Nowadays, AI and IoT technology provides the best possible opportunity to streamline these processes. The more information you can collect about travel times, job durations, potential delays and roadblocks - the better informed you are to create accurate schedules, budgets and plans. An efficient FSM platform provides them with the resources they need, and empowers an organization to establish a communication channel among office workers, field workers and customers, reaching new depths of flawless experiences. Everyone in FSM has the same goals: to complete tasks on time, on budget and to a good quality. IFS can act as the connecting tissue to drive these strands together. Join this short webinar to learn how IFS' platform could be an asset to your business in many ways, bringing along benefits including: - Getting jobs done quicker - More accurate schedules - Tracking service requests from end to end - Reducing lost funds and overall field service costs - Increasing customer satisfaction

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Global brands trust IFS assyst to automate complex business processes easily without fuss. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Everyday we assyst!