Rewind: It starts with ITSM... connecting tomorrow’s workplace today

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Presented by

Sal Laher – Chief Digital and Information Officer, IFS; Martin Schirmer – President of ESM, IFS assyst

About this talk

As customers become more digitally connected, the standards for what makes a great customer experience evolve and shift. For a business to succeed, it must be able to adapt its processes to these newly adopted practices quickly and effectively. Enterprise Service Management (ESM), an extension of ITSM, is seeing great demand as a result of organizations looking to modernize the employee experience. Watch this webinar to discover how our ESM solution, assyst, is helping enterprises achieve customer excellence by promoting synergy in the workplace and elevating the service experience. Join Martin Schirmer, President of ESM IFS assyst, and Sal Laher, CDIO at IFS to learn: • What ESM is and why it matters • How ESM creates great Moments of Service • Why IFS chose assyst to connect the workforce • How other organizations are using assyst to make employees and customers happier

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Global brands trust IFS assyst to automate complex business processes easily without fuss. We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. Every day we assyst!