Enabling value creation with ITIL-focused integrated IT service management

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Presented by

Ed Perez, Solution Consulting Manager – NA, IFS assyst; Troy DuMoulin, VP Research & Development, Pink Elephant

About this talk

Getting IT service management (ITSM) right is a tricky business, but when successfully executed, it can provide organizations with many benefits. To this end, ITSM frameworks like ITIL (Information Technology Infrastructure Library) lend businesses a great foundation to implement best practices that complement their goals and priorities, going beyond the IT function. Watch this webinar to discover how you can leverage the ITIL framework and ITIL-ready ITSM platforms to enable value creation for the entire organization. Join Ed Perez, Solution Consulting Manager at IFS assyst, and Troy DuMoulin, VP of Research & Development at Pink Elephant, to learn: • What’s getting in the way of great service management • What ITIL really is and how it helps deliver ITSM best practices • How assyst’s ITIL-ready platform transforms service delivery to improve productivity and elevate the service experience
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