Name: The workings of advanced service desk chatbots and how to launch one
Start: 2023-07-26T17:00:00Z
End: 2023-07-26T17:00:35.000Z
Location: BrightTALK
Rating: 3.6

Global brands trust IFS assyst to automate complex business processes easily without fuss. 

We deliver frictionless customer and employee experiences, one intelligent workflow at a time. Our modern service management technology lets you automate service delivery and support so your customers get what they need fast, and you can focus on building the future of your organization. IFS assyst is uniquely easy to buy, set up, use, and upgrade. 

Whether you’re in IT, HR, Facilities, Finance, or any other team that provides services to customers and employees, IFS assyst puts service management technology within your reach. Our process automation takes the boring out of everyday tasks, allowing you to focus on work that matters. 

Every day we assyst!

Join us for a webinar as we dive into the latest features of IFS assyst 11.7, designed to empower your organization's service delivery like never before. With our regular releases, we're committed to driving enterprise efficiency, enhancing IT operations management, and ensuring the highest levels of security.

Discover how the new release will help organizations across industries achieve higher levels of employee productivity, business agility, and operational excellence. Explore how it will equip you to consistently deliver exceptional Moments of Service to your customers, even in a world of constant change and disruptions.

In this webinar, you will learn how assyst 11.7:
- enables seamless self-service access to services with 200+ out-of-the-box workflow templates
- elevates employee productivity and experience with AI
- simplifies integrations for growth
- strengthens IT Operations Management (ITOM)
- fortifies security measures

Don't miss this opportunity to gain insights into the all new IFS assyst 11.7 and its transformative impact on service delivery. Register now to secure your spot now.

Product release webinar: Unlocking efficiency with IFS assyst 11.7: what's new

Business organizations are constantly seeking ways to streamline their processes and improve their efficiency. This is where assystETM comes in...

assystETM (Enterprise Transformation Manager) is one of the features of IFS assyst. It's a powerful tool that easily gathers data from multiple sources, removing the need for painstaking manual data entry. Its seamless integration into the assyst ITSM solution helps simplify data collection, storage, and analysis, empowering your team with more efficient decision-making.

Join our webinar to discover how you could start taking advantage of this product feature that you may not have had a chance to explore yet. Watch our customer, West Mercia Police explain how it has empowered them to take control of their data, and learn more about the ways it could help you achieve your service goals.

Streamlining data management with assystETM

Have you ever wondered what it takes for an organization to achieve advanced ITSM maturity? What does ITSM maturity mean anyway and what does it mean for your business?

Join Snow Tempest, Research Manager for IDC’s ITSM Program and Alex Margarit Marshall, Sales Manager at IFS assyst on May 31, where they’ll delve into the characteristics of mature ITSM organizations and how to reach that level of maturity. Wherever you are on your ITSM journey, this webinar will provide valuable knowledge and insights that can help take your business to the next level.

Register for the webinar to learn:
• What IT service management maturity is and why it matters
• What it means to have strategic IT service and how it can benefit your business
• The traits of ITSM-mature organizations and how to apply them

From Chaos to Order: achieving IT service management maturity

Getting IT service management (ITSM) right is a tricky business, but when successfully executed, it can provide organizations with many benefits. To this end, ITSM frameworks like ITIL (Information Technology Infrastructure Library) lend businesses a great foundation to implement best practices that complement their goals and priorities, going beyond the IT function.

Watch this webinar to discover how you can leverage the ITIL framework and ITIL-ready ITSM platforms to enable value creation for the entire organization.

Join Ed Perez, Solution Consulting Manager at IFS assyst, and Troy DuMoulin, VP of Research & Development at Pink Elephant, to learn:
• What’s getting in the way of great service management
• What ITIL really is and how it helps deliver ITSM best practices
• How assyst’s ITIL-ready platform transforms service delivery to improve productivity and elevate the service experience

Enabling value creation with ITIL-focused integrated IT service management

Switching ITSM software vendors may seem like a difficult task, but loyalty doesn’t always pay off. Whether it’s outgrowing your present solution or using a costly, complicated platform, sticking to your current system can hurt your business in the long run.

In the digital age, technology is a key defining factor in what organizations do and how they do it. Under the hood, agile ITSM is an essential capability for driving value through technology. Is your current ITSM platform delivering that value?

Join this webinar to learn about:
• the biggest hurdles that CIOs are facing today
• the top challenges of ITSM and ESM
• how moving on can equip your organization with the tech-driven capabilities it needs to thrive this year and beyond
• the practical examples of how assyst drives value for enterprises
• how the switch to assyst supercharged our customer's ITSM

Latest assyst release – switching from your expensive, cumbersome ITSM vendor

As customers become more digitally connected, the standards for what makes a great customer experience evolve and shift. For a business to succeed, it must be able to adapt its processes to these newly adopted practices quickly and effectively.

Enterprise Service Management (ESM), an extension of ITSM, is seeing great demand as a result of organizations looking to modernize the employee experience.

Watch this webinar to discover how our ESM solution, assyst, is helping enterprises achieve customer excellence by promoting synergy in the workplace and elevating the service experience.

Join Martin Schirmer, President of ESM IFS assyst, and Sal Laher, CDIO at IFS to learn:
• What ESM is and why it matters
• How ESM creates great Moments of Service
• Why IFS chose assyst to connect the workforce
• How other organizations are using assyst to make employees and customers happier

Rewind: It starts with ITSM... connecting tomorrow’s workplace today

The traditional setup of IT infrastructure was not designed for its modern-day complexity. The number of cloud-based tools different departments in an organization use is growing every day! This makes it increasingly challenging for enterprises to track what’s going on in their IT environment. 

Enter cloud discoverability which empowers organizations to fully identify all cloud instances spanning applications, databases, and related services running at any given moment. All through a simple, consolidated view. With our latest product release - IFS assyst 11.5, organizations can effortlessly populate their CMBDs with up-to-date inventory of all their cloud instances.

Join solution consultant Craig Whytock in this webinar to learn how your organization could benefit from cloud discoverability and other exciting new capabilities you’ll find in the IFS assyst 11.5 release.

You can't manage what you can't see. The power of cloud discoverability in IT

In today’s cloud-based, hybrid working world, everything hinges on technology. Delivering a great service experience is no different. But how can you take full advantage of your capabilities when you don’t even know that they’re there?
 
Enterprise Service Management brings your people, services, and technology together, helping you transform the way you deliver services across your organization.  
 
The IFS assyst 11.5 release means full control of your organization’s IT infrastructure is made even easier, thanks to cloud discoverability. And as part of an active, growing community of customers and developers, you can start paving the way to the ultimate user experience. 
 
Join our webinar to learn about all the exciting new features of the IFS assyst 11.5 release that:  
• Enable automatic discovery of deployed software and effortless population of CMDB
• Eliminate silos with quick access to information 
• Enable self-service for end users to easily resolve their own problems 
• Help manage the IT budget more effectively 
 
Witness how IFS assyst 11.5 brings corporate services out of the dark and into the light where efficient processes and automation allow everyone to do their best work.

Elevating service with assyst 11.5

Facility managers have numerous responsibilities. They must meet customer demands, as well as manage the personnel who run and maintain the facility. The most successful approach to handling this responsibility in an efficient and productive manner is through appropriate coordination. Using Enterprise Service Management (ESM) software helps streamline processes, resolve facility maintenance challenges, reduce the strain and workload.

Join this short webinar to discover how IFS assyst revolutionizes how facility teams operate.

Taming the challenges of facility management

Watch this webinar to see how HR teams across the globe are transforming this function from a tactician into a true strategic partner.

This webinar will help you learn how you can:
1. Truly transform your HR strategy from “Transactional” to “Strategic”
2. Remove repetitive HR admin tasks and keep employees happy
3. Enable seamless onboarding by being more visible, accessible and responsive
4. Leverage automation to reduce HR helpdesk requests by up to 30%

From Transactional to Strategic HR

Service desk chatbots play a crucial role in enhancing IT support operations by providing continuous assistance, improving efficiency, delivering a better customer experience, and optimizing resource allocation. They are a valuable tool for modernizing IT support and delivering exceptional user experiences.

Join this webinar where we will:
- explore how advanced service desk chatbots work
- provide guidance on launching one successfully
- discuss how an organization can maximize the benefits of them
- cover the drawbacks of not implementing chatbots

The workings of advanced service desk chatbots and how to launch one

Chatbots

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

Increasing expectations for good governance, effective risk management and complex demands for corporate compliance are presenting a growing challenge for organizations of all sizes. Join industry thought leaders as they provide you with practical advice on how to implement successful risk and compliance management strategies across your organization. Browse risk management resources in the form of interactive webinars and videos and ask questions of expert GRC professionals.

IT Governance, Risk and Compliance

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

The IT project management community on BrightTALK includes thousands of IT project and portfolio management professionals. Find relevant webinars and videos on agile methodologies, scrum strategy, project management processes and more. Attend live webinars or view on demand content presented by recognized thought leaders in the IT project management industry.

IT Project Management

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

The workings of advanced service desk chatbots and how to launch one

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IFS assyst