Measuring DC Performance to Drive Up Customer Service Levels

Presented by

Amardeep Singh

About this talk

Maintaining high customer service levels is perhaps the most important performance metric for any e-commerce fulfillment operation. From picking accuracy and labor productivity to asset utilization and order cycle times, a multitude of factors contribute to your ability to deliver the right products on time — while protecting profit margins. This informative webinar will present the art and science of leveraging available distribution center (DC) performance data to drive optimum customer service levels. Attendees will learn about the leading tools, technologies and strategies for measuring and managing the key performance indicators (KPIs) that are essential for operational success. If you’re seeking to establish a culture of continuous improvement and ensure customer satisfaction, our experts will demonstrate how to transform performance insights into new productivity benchmarks.

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