Name: SaaS Performance Monitoring - Best Practices
Start: 2022-04-20T14:00:00Z
End: 2022-04-20T14:00:42.000Z
Location: BrightTALK
Rating: 5

Kadiska helps enterprises grow their digital business with self-driving user experience monitoring and guided performance optimization for modern networks, applications and cloud services.

The Kadiska BrightTALK channel features educational webinars about digital experience monitoring (DEM), real-user monitoring (RUM), network performance monitoring (NOM), testing and analytics. Content is focused on the monitoring of modern applications (web, SaaS) and infrastructure (cloud, SD WAN and hybrid connectivity, SASE/CASB), and the user experience of on-premises and work from home (WFH) employees and customers.

L'infrastructure informatique des détaillants se complexifie de plus en plus, au fur et à mesure de leur transformation numérique. Les performances commerciales des magasins de détail reposent sur des systèmes de point de vente et d'inventaire fiables, le libre-service accessible aux clients, le Wi-Fi en magasin, la publicité numérique et des applications mobiles réactives. Bon nombre de ces systèmes et applications sont désormais étroitement intégrés et hébergés dans le cloud, ce qui fait de la connectivité réseau, du SaaS et des performances du cloud des facteurs décisifs pour les bénéfices et la productivité.

Les solutions traditionnelles de monitoring de la performance réseau et des applications ont du mal à donner une visibilité constante sur les performances du cloud de la vente au détail, du SaaS, de l'Internet dynamique et du réseau SD-WAN. Au cours de ce webinaire, vous apprendrez comment obtenir une visibilité complète sur l'infrastructure numérique propre à la vente au détail afin d’optimiser la connectivité magasin-cloud, les performances des applications SaaS et privées, l'expérience numérique des clients et celle des employés :

● Assurer le monitoring et améliorer les performances de la connectivité magasin-cloud (SD-WAN, MPLS, Internet, réseaux cloud)
● Identifier les problèmes de performance SaaS et des applications et leurs causes profondes
● Optimiser les performances des applications interconnectées, des applications SaaS et des applications privées
Assurer la fiabilité des systèmes essentiels intervenant en appui de la communication, de la logistique,des tâches d'inventaire et de la vent en physique
● Maximiser la productivité des employés et les performances en magasin.
Nous analyserons aussi les principaux problèmes de performance en ligne de la vente au détail et nous montrerons comment les résoudre en utilisant les données en direct d'un grand détaillant européen.

Optimisation des performances de l'infrastructure du détail numérique

Microsoft Teams issues are one of the most common complaints facing IT operations and the help desk. Over 75% of Microsoft Teams issues are caused by network problems between users and the Microsoft Teams media servers that stream video, screen sharing and call audio between participants. Microsoft doesn’t offer monitoring capabilities to detect, diagnose and resolve Microsoft Teams issues caused by poor internet, SD WAN, private line or VPN connectivity, leaving IT without a clear path to isolating the cause of Teams quality issues. 

Fix Microsoft Teams Performance Issues

Join our Livestream LinkedIn event to learn how to fix Microsoft Teams issues using automated network path and performance testing. Learn how to verify “is Microsoft Teams down?”, and how to optimize your employees’ MS Teams digital experience.

We will show you how to resolve:

- Microsoft Teams connection issues
- Microsoft Teams video not working complaints
- Microsoft Teams call quality problems

Kadiska’s experts will explain how MS Teams works: its media server architecture and how the performance of Teams calls is defined by when and how users connect to a Teams Meeting. We will use live traffic to show how connectivity impacts Teams performance, and will demonstrate how to detect and resolve common issues encountered by onsite and work from home users accessing Microsoft Teams.

Fix Microsoft Teams Performance Issues

The adoption of cloud and SaaS applications combined with the shift to work from home employees has redefined the enterprise security perimeter. Nearly 75% of enterprises will deploy SASE/CASB cloud-based security solutions by the end of 2023 to regain control over this highly distributed IT infrastructure*.
While CASB has proven a necessary and effective security solution, it can significantly impact network latency and user experience. Regional CASB proxy coverage, configuration, load balancing and redirection policies, ISP and DNS resolution performance can all degrade performance. Consider these findings from a recent Zscaler deployment assessment:
Salesforce and SAP page load times exceeding 60 seconds
Microsoft Teams call quality and connectivity issues
Unresponsive SaaS applications (Slack, MS Office, Workday)
This webinar will show you how to benchmark CASB solutions including Zscaler, Netscope, Cisco and Microsoft so you can:
Select the CASB provider with the best coverage and performance across all business regions
Detect CASB proxy redirects and performance issues
Optimize CASB latency and digital user experience for all users: onsite and remote
Industry best practices will be demonstrated live using a variety of CASB solutions, popular SaaS applications and cloud providers.

Overcome CASB / Zscaler Performance Issues

Retailers’ IT infrastructure is becoming increasingly complex as they digitally transform. Retail stores’ business performance relies on dependable PoS and inventory systems, customer self-service, in-store WiFi, digital advertising, and responsive mobile apps. Many of these systems and applications are now tightly integrated and hosted in the cloud, making network connectivity, SaaS and cloud performance essential to profits and productivity.

Traditional network and application performance monitoring solutions struggle to maintain visibility into retail cloud, SaaS and dynamic internet and SD WAN network performance. In this webinar you will learn how to gain complete visibility across digital retail infrastructure to optimize store-to-cloud connectivity, SaaS and private application performance, customer and employee digital experience:

- Monitor and improve store-to-cloud connectivity performance (SD WAN, MPLS, internet, cloud networks)
- Identify SaaS and app performance issues and their root causes
- Optimize the performance of interconnected applications, SaaS and private apps
- Assure reliability of business critical communications, logistics, inventory and PoS systems  
- Maximize employee productivity and store performance

We will also demonstrate key digital retail performance issues and how to resolve them using live data from a leading European retailer.

Maximize Digital Retail Infrastructure Performance

Organizations face many challenges in monitoring and analyzing networks at the edge. Learn why the combination of network, SaaS and application performance visibility is essential to quickly resolve performance degradations impacting business productivity.

This 15 minute livestream event will show how to fix VoIP and branch network connectivity performance issues with a demo of edge traffic analysis combined with network path and performance monitoring across SD WAN, CASBs and the internet.

By eliminating visibility gaps, you will be able to:

- Detect issues and their root cause within minutes
- Fix issues and verify the result
- Proactively optimize SaaS and private app performance

Resolve VoIP Issues from Edge to Cloud

Learn how to test network routing and internet performance to cloud IP PBX locations to ensure a smooth migration from on-premises PBX to SaaS platforms like the CloudOffice.Avaya.com.

Verify that latency and packet loss are within recommended limits to ensure callers experience a good quality call (MOS) and can connect and retain calls without dropping across any region you do business.

Learn more about Kadiska's Net-Tracer at https://kadiska.com/products/net-tracer/

Migrating a VoIP Platform to a Cloud IP PBX

Watch how the Kadiska platform can rapidly diagnose Salesforce connectivity issues impacting users with high latency.

Here's the transcript:

So I'll take an example, for example typical, common sales platform, Salesforce. So where is Salesforce really well accessible for my people and where is it not. The first thing is that one of their hostnames has got a tremendously bad connectivity... like half a second.

And the rest looks fine so we can focus on the bad ones and we can see where  that's going to be not so accessible and funnily enough I see a lot of packet loss in North America. You see 26% packet loss, 10%, 16%. So that's something that would, forbid users from accessing their applications in a normal way. Loss has been lasting for the whole last week. And huge variations in latency. See the blue curve  for Toronto, for example, we move from 30 seconds back to 13 milliseconds, back to 30 seconds.

And if you want to know where they happen,  underneath that, we see the corresponding route.   On the left, you've got the stations on the right you've got different hosting resolutions. So not all the people are redirected to the same place. Each circle is a router from a given operator and each color correspond to an operator.

And we see massive months of loss. For example, in Tata Communication. We see massive amount of loss, on nodes of Zayo,  and , if you want to understand when a route is good, what is the path which is taken you just select that in the graph. You get to see that they are redirected to another point and they don't take the same path and they suffer from even more latency.

Diagnosing Salesforce Performance and Latency Issues

Les applications et les systèmes informatiques modernes s'appuient sur une combinaison de plates-formes sur site et cloud, d'applications SaaS et Web. Leurs performances dépendent de la qualité de la connectivité entre eux et leurs utilisateurs. Comme le trafic transite par des réseaux hybrides, SD-WAN, VPN et CASB, les performances peuvent souffrir selon la région, l'utilisateur et l'application. La configuration du réseau, la vitesse de transfert et la latence définissent souvent l'expérience utilisateur numérique.

Plus des deux tiers des entreprises utilisent désormais le SD WAN et la connectivité hybride avec Internet comme sous-couche principale, ce qui se traduit par un routage hautement dynamique entre plusieurs fournisseurs et systèmes.*

Les solutions traditionnelles de surveillance des performances ont du mal à surveiller les performances du réseau sur les réseaux hybrides et publics. Le trafic chiffré et les hôtes et utilisateurs hautement distribués rendent la capture et l'analyse du trafic peu pratiques, voire impossibles.

Dans ce webinaire, vous apprendrez à retrouver la visibilité sur des réseaux complexes afin d'optimiser leurs performances :

• Visibilité dynamique complète sur les réseaux publics, cloud et hybrides
• Aperçu des performances du réseau sous-jacent et superposé SD-WAN
• Mesures de latence et de perte de bout en bout et par segment
• Performances actuelles et historiques du chemin par région ou site
• Surveillance des routes BGP/AS
• L'impact de DNS, TLS et SASE/CASB sur la latence

Les techniques de suivi du réseau et de surveillance des performances seront démontrées en temps réel avec des données collectées auprès de plus de 100 principaux FAI et fournisseurs de services de télécommunications, accessibles par le travail à domicile et les utilisateurs sur site se connectant à des applications SaaS et hébergées dans le cloud.
[* Source: NTT Global Services report 2021]

Optimisez la connectivité du réseau hybride vers le SaaS et le cloud

Modern applications and IT systems rely on a mix of on-premise and cloud platforms, SaaS and web applications. Their performance is dependent on the quality of the connectivity between them and their users. As traffic routes through hybrid networks, SD WAN, VPNs and CASBs, performance can suffer by region, user and application. Network setup, transfer speed and latency often define the digital user experience.

Over two-thirds of enterprises now use SD WAN and hybrid connectivity with the internet as the primary underlay, resulting in highly dynamic routing across multiple providers and systems.

Traditional performance monitoring solutions struggle to monitor network performance across hybrid and public networks. Encrypted traffic and highly distributed hosts and users make traffic capture and analysis impractical—if not impossible.
In this webinar you will learn how to regain visibility across complex networks so you can optimize their performance:

• Dynamic full-path visibility across public, cloud and hybrid networks
• Insight into SD WAN underlay and overlay network performance
• End-to-end and per-hop latency and loss metrics
• Current and historic path performance by region or site
• BGP / AS route monitoring
• The impact of DNS, TLS and SASE/CASB on latency

Network tracing and performance monitoring techniques will be demonstrated in real-time with data collected from over 100 major ISPs and telecom service providers, accessed by work from home and onsite users connecting to SaaS and cloud-hosted applications.

Optimize Hybrid Network Connectivity to SaaS and the Cloud

Le travailleur moderne s'attend à une expérience numérique sans faille lorsqu'il travaille à distance à la maison, dans un espace de coworking ou sur la route, tout comme il le fait au bureau. Lorsque les employés ne sont pas productifs, l'entreprise ne l'est pas non plus.

Maintenant que le travail à distance est la nouvelle norme, la gestion de l'expérience des employés connectés est également essentielle pour attirer et retenir les talents. L'année dernière, un tiers des employés ont changé d'emploi en raison de systèmes et de technologies de travail peu performants.

Cette évolution importante vers le télétravail coïncide avec l'adoption massive des applications SaaS, des applications hébergées dans le cloud, du SD-WAN et de la connectivité sécurisée par CASB sur les réseaux publics. Les outils traditionnels de suivi des performances sont incompatibles avec ce nouvel écosystème numérique, mettant en péril l'expérience numérique.

Ce webinaire explique comment les entreprises peuvent retrouver une visibilité sur cette infrastructure complexe et distribuée afin de maximiser les performances de l'entreprise, grâce à une main-d'œuvre agile, hybride/à distance.

À l'aide d'exemples concrets d'entreprises leaders, vous apprendrez à :

● Surveillez les performances des employés qui accèdent aux applications SaaS, internes et hébergées dans le cloud (SAP, SalesForce, Zoom, Google Suite, etc.)
● Détecter les dégradations de performances impactant les utilisateurs, les régions et les applications
● Comprendre l'impact sur les performances du BYOD, des Chromebooks et d'autres appareils
● Identifiez rapidement l'origine des problèmes en utilisant une combinaison de surveilla
● Optimisez les performances SASE/CASB, VPN et SD-WAN pour les employés distants

Les démonstrations en direct de cette session seront basées sur des données en temps réel collectées à partir de plus de 100 sites dans le monde et sur plus d'un milliard de transactions quotidiennes d'utilisateurs.

Offrez aux télétravailleurs une expérience numérique productive

SaaS applications are business critical, but user experience and application performance are difficult to troubleshoot and maintain. IT and Network Operations teams' existing tools (APM, NPM, RUM) are incapable of instrumenting SaaS applications and the dynamic, hybrid networks that deliver them (SD WAN, SASE / CASB) to onsite and work from home employees.

It's a critical issue: 42% of SaaS users report consistently poor performance, while IT reports that 39% of user experience issues aren't detected by existing systems.

This webinar will explore:
- SaaS performance issues and the challenges facing IT teams
- why existing tools have difficulty providing end-to-end visibility
- what's required to detect, diagnose and optimize SaaS performance

Our experts will also give a live demo of SaaS application troubleshooting using live data from a global organization -- using a combination of in-depth network and SaaS host performance data captured from the end-user perspective.

SaaS Performance Monitoring - Best Practices

SaaS

Network Performance

Application Monitoring

Cloud Applications

Enterprise IT

IT Operations

Network Monitoring

user monitoring

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SaaS Performance Monitoring - Best Practices

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Kadiska