SaaS Performance Monitoring - Best Practices

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Presented by

Boris Rogier (co-founder) Kadiska & Scott Sumner (CMO) Kadiska

About this talk

SaaS applications are business critical, but user experience and application performance are difficult to troubleshoot and maintain. IT and Network Operations teams' existing tools (APM, NPM, RUM) are incapable of instrumenting SaaS applications and the dynamic, hybrid networks that deliver them (SD WAN, SASE / CASB) to onsite and work from home employees. It's a critical issue: 42% of SaaS users report consistently poor performance, while IT reports that 39% of user experience issues aren't detected by existing systems. This webinar will explore: - SaaS performance issues and the challenges facing IT teams - why existing tools have difficulty providing end-to-end visibility - what's required to detect, diagnose and optimize SaaS performance Our experts will also give a live demo of SaaS application troubleshooting using live data from a global organization -- using a combination of in-depth network and SaaS host performance data captured from the end-user perspective.

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Kadiska helps enterprises grow their digital business with self-driving user experience monitoring and guided performance optimization for modern networks, applications and cloud services. The Kadiska BrightTALK channel features educational webinars about digital experience monitoring (DEM), real-user monitoring (RUM), network performance monitoring (NOM), testing and analytics. Content is focused on the monitoring of modern applications (web, SaaS) and infrastructure (cloud, SD WAN and hybrid connectivity, SASE/CASB), and the user experience of on-premises and work from home (WFH) employees and customers.