4 Ways Your Agent Experience Impacts Customer Loyalty | Dialpad

Presented by

Dialpad and TMC Net

About this talk

Retaining employees is much cheaper than having to replace them. Agents are often the front line of customer-facing people in most organizations, and those who need to be the most passionate about the company. As a result, their morale and experience with the company culture dictates how they perform and interact with customers. You can help agents care more about Customer Experience (CX) by giving them the tools and resources they need to do a great job. Watch this webinar to hear us discuss: - Why and how your agent experience impacts customer loyalty - Ways to identify when your agent experience is poor - 4 actionable ways you can improve the agent experience

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (6)
Subscribers (223)
Dialpad is where work comes together. It's the only truly unified business communications platform for global teams. Talk, message, meet, and support customers in one beautiful app. Our products provide solutions for voice, video, AI-empowered contact center, and AI sales. Welcome to the Dialpad channel where you can find innovative, thoughtful, and educational content for the UCaaS and CCaaS space.