Presented by
Dialpad and TMC Net
4 Ways Your Agent Experience Impacts Customer Loyalty | Dialpad
About this talk
Retaining employees is much cheaper than having to replace them.
Agents are often the front line of customer-facing people in most organizations, and those who need to be the most passionate about the company. As a result, their morale and experience with the company culture dictates how they perform and interact with customers. You can help agents care more about Customer Experience (CX) by giving them the tools and resources they need to do a great job.
Watch this webinar to hear us discuss:
- Why and how your agent experience impacts customer loyalty
- Ways to identify when your agent experience is poor
- 4 actionable ways you can improve the agent experience
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