Presented by
Dialpad and ICMI
Words Matter: What Leaders Can Learn from What Customers Say | Dialpad
About this talk
Customer experience is king in the contact center, and the keys to the kingdom are the insights contained in chat, email, and phone transcripts – artifacts of the Voice of the Customer.
In this panel discussion, learn how contact center leaders can leverage customer insights to improve the overall experience and empower agents.
Listen as four industry experts discuss the following topics and more:
- What channel proliferation has meant for the customer experience
- How to leverage your current processes and new technologies to extract customer insights
- Best practices for engaging with customers in three key channels: chat, email, and phone
- How to take action on customer insights to improve the quality of the customer experience
Dialpad
3611 subscribers25 talks
Empower your team. Delight your customers.
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix use Dialpad and its Ai capabilities to deliver amazing customer experiences. Visit dialpad.com to learn more.