AI: Driving the Future of Customer Service | Dialpad

Presented by

Dialpad and Metrigy

About this talk

Learn how you can measure CSAT scores for 100% of your customer calls with the industry’s first, real-time AI-powered predictive engine. As part of our Customer Intelligence solutions, Dialpad, the pioneering force behind the world’s smartest artificial intelligence (AI) for contact centers, has developed the first and only predictive CSAT model on conversational data with the launch of our innovative Ai-CSAT technology. Now, for the first time ever, you’ll get CSAT scores directly from every voice conversation rather than depending on a handful of customers to complete post-call surveys. Watch as 100% of your customer calls are instantly CSAT-rated, providing significantly improved experiences for your valued customers and support teams. And with Dialpad’s Ai-CSAT, you’ll have something your business has never had before: a complete, richer picture of your customer base with real-time collection and analysis of their experiences, expectations, sentiment and satisfaction. This changes everything for your customers, agents and business! In this webinar, we cover: - First-time look at the industry’s first and only real-time, Ai-powered predictive engine for CSAT based on conversational data - How to capture every detail, including providing coaching, analyzing sentiment, and action items in real-time - How to drive better customer interactions, outcomes and experiences for your customers, support teams, and C-suite - How to turn your contact center into a profit center
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Dialpad designs groundbreaking, truly unified products—all powered by the most advanced communications Ai in the world. We make it easy for teams big and small to call, message, meet, and support their customers in one beautiful workspace. We’re on a mission to completely transform how the world works together. Welcome to the Dialpad channel where you can find innovative, thoughtful, and educational content for the UCaaS and CCaaS space.