What Made Camino Financial's Customer Service Go Way Up | Dialpad

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Dialpad and Camino Financial

About this talk

Camino Financial was in a bind. Their business phone system was disorganized and barely had any features—not to mention it couldn’t even integrate with their CRM software. And customer service was suffering as a result. So how did they create a better experience for employees and customers alike? Learn how in “Crunching the numbers: what made Camino Financial’s customer service go way up.” Dialpad’s own Andreas Silva, Customer Marketing Specialist, and Tania Cardenas, Sr. Sales & Operations Manager at Camino Financial, discuss: - What problems Camino Financial needed to solve - Why they chose Dialpad - How they use Dialpad’s analytics to help their business and customers - How Dialpad helped Camino Financial at the start of the COVID pandemic - And more

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