Presented by
Dialpad and CareRev
Handling 20% monthly growth: How healthcare company CareRev did it
About this talk
What do you do when your company is growing quickly, but your contact center just can’t keep up?
That’s the dilemma CareRev was facing. Even though they were growing more and more each month, their phone system had so many issues they ended up missing half their calls.
So how did they fix their connection troubles and cut missed calls down to less than four percent? Find out in this webinar: “How Healthcare Company CareRev is Handling 20% Monthly Growth."
Dialpad’s own Andreas Silva, along with Dionne Humphrey, CareRev’s Customer Support Operations Manager, and Carly Kopec, Senior Director of Operations at CareRev chat about:
- Issues CareRev faced (and how they overcame them)
- How they manage international teams and a “Work From Anywhere” environment
- Modern healthcare’s communication needs
- And more!
Dialpad
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Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix use Dialpad and its Ai capabilities to deliver amazing customer experiences. Visit dialpad.com to learn more.