Handling 20% monthly growth: How healthcare company CareRev did it

Logo
Presented by

Dialpad and CareRev

About this talk

What do you do when your company is growing quickly, but your contact center just can’t keep up? That’s the dilemma CareRev was facing. Even though they were growing more and more each month, their phone system had so many issues they ended up missing half their calls. So how did they fix their connection troubles and cut missed calls down to less than four percent? Find out in this webinar: “How Healthcare Company CareRev is Handling 20% Monthly Growth." Dialpad’s own Andreas Silva, along with Dionne Humphrey, CareRev’s Customer Support Operations Manager, and Carly Kopec, Senior Director of Operations at CareRev chat about: - Issues CareRev faced (and how they overcame them) - How they manage international teams and a “Work From Anywhere” environment - Modern healthcare’s communication needs - And more!

Related topics:

More from this channel

Upcoming talks (1)
On-demand talks (13)
Subscribers (263)
Dialpad is where work comes together. It's the only truly unified business communications platform for global teams. Talk, message, meet, and support customers in one beautiful app. Our products provide solutions for voice, video, AI-empowered contact center, and AI sales. Welcome to the Dialpad channel where you can find innovative, thoughtful, and educational content for the UCaaS and CCaaS space.