Presented by
Dialpad and Playvox
The difference in customer experience - it’s the agent
About this talk
Customer expectations for support organizations continue to increase. The difference between a stellar experience and a poor outcome? The agent. So how do you empower agents to deliver remarkable, consistent customer experiences?
Join John Finch, SVP of Product Marketing at Dialpad, & Michelle Randall, CMO at Playvox, for a fireside chat on how you can better engage and empower your workforce.
• Why legacy customer experience tools don’t work for evolving customer needs
• The rising demand for omnichannel agents
• Strategies to empower agents and reduce staff attrition
• Practical use cases for AI in customer support environments
• And more!
Register today and learn how to deliver better customer experiences by engaging and empowering your agents. And discover how you can reduce costs in the process.
Dialpad
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Empower your team. Delight your customers.
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix use Dialpad and its Ai capabilities to deliver amazing customer experiences. Visit dialpad.com to learn more.