The difference in customer experience - it’s the agent

Presented by

Dialpad and Playvox

About this talk

Customer expectations for support organizations continue to increase. The difference between a stellar experience and a poor outcome? The agent. So how do you empower agents to deliver remarkable, consistent customer experiences? Join John Finch, SVP of Product Marketing at Dialpad, & Michelle Randall, CMO at Playvox, for a fireside chat on how you can better engage and empower your workforce. • Why legacy customer experience tools don’t work for evolving customer needs • The rising demand for omnichannel agents • Strategies to empower agents and reduce staff attrition • Practical use cases for AI in customer support environments • And more! Register today and learn how to deliver better customer experiences by engaging and empowering your agents. And discover how you can reduce costs in the process.
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Dialpad designs groundbreaking, truly unified products—all powered by the most advanced communications Ai in the world. We make it easy for teams big and small to call, message, meet, and support their customers in one beautiful workspace. We’re on a mission to completely transform how the world works together. Welcome to the Dialpad channel where you can find innovative, thoughtful, and educational content for the UCaaS and CCaaS space.