The difference in customer experience - it’s the agent

Presented by

Dialpad and Playvox

About this talk

Customer expectations for support organizations continue to increase. The difference between a stellar experience and a poor outcome? The agent. So how do you empower agents to deliver remarkable, consistent customer experiences? Join John Finch, SVP of Product Marketing at Dialpad, & Michelle Randall, CMO at Playvox, for a fireside chat on how you can better engage and empower your workforce. • Why legacy customer experience tools don’t work for evolving customer needs • The rising demand for omnichannel agents • Strategies to empower agents and reduce staff attrition • Practical use cases for AI in customer support environments • And more! Register today and learn how to deliver better customer experiences by engaging and empowering your agents. And discover how you can reduce costs in the process.

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Dialpad is where work comes together. It's the only truly unified business communications platform for global teams. Talk, message, meet, and support customers in one beautiful app. Our products provide solutions for voice, video, AI-empowered contact center, and AI sales. Welcome to the Dialpad channel where you can find innovative, thoughtful, and educational content for the UCaaS and CCaaS space.