Presented by
Dialpad and ZK Research
Achieve customer service excellence: How AI can drive better outcomes
About this talk
AI is changing the way contact centers work. With the right AI tools, you can empower agents to work smarter, decrease turnover, and increase customer satisfaction.
Join industry-renowned analyst and influencer Zeus Kerravala (Founder and Principal Analyst, ZK Research) as he sits down with Dan O’Connell (Chief Strategy Officer, Dialpad), and John Finch (SVP of Solutions and Product Marketing, Dialpad) to discover:
- Opportunities for change to drive revenue and reduce churn
- AI CSAT on 100% of conversations for better coaching and agent support
- How AI empowers teams to take action and drive change in the business
- The power of predictive insights to increase CSAT visibility to better direct agents
- The latest AI features that Dialpad is working on to make agents' jobs easier
- And more!
Dialpad
4442 subscribers25 talks
Empower your team. Delight your customers.
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix use Dialpad and its Ai capabilities to deliver amazing customer experiences. Visit dialpad.com to learn more.