Achieve customer service excellence: How AI can drive better outcomes

Presented by

Dialpad and ZK Research

About this talk

AI is changing the way contact centers work. With the right AI tools, you can empower agents to work smarter, decrease turnover, and increase customer satisfaction. Join industry-renowned analyst and influencer Zeus Kerravala (Founder and Principal Analyst, ZK Research) as he sits down with Dan O’Connell (Chief Strategy Officer, Dialpad), and John Finch (SVP of Solutions and Product Marketing, Dialpad) to discover: - Opportunities for change to drive revenue and reduce churn - AI CSAT on 100% of conversations for better coaching and agent support - How AI empowers teams to take action and drive change in the business - The power of predictive insights to increase CSAT visibility to better direct agents - The latest AI features that Dialpad is working on to make agents' jobs easier - And more!

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Dialpad is where work comes together. It's the only truly unified business communications platform for global teams. Talk, message, meet, and support customers in one beautiful app. Our products provide solutions for voice, video, AI-empowered contact center, and AI sales. Welcome to the Dialpad channel where you can find innovative, thoughtful, and educational content for the UCaaS and CCaaS space.