Powering a Better Agent Experience with Innovative AI | Dialpad

Presented by

Dialpad and CCW

About this talk

Contact Center agents face complex challenges in their day-to-day routines. Their position requires an incredible amount of knowledge and skill to be leveraged quickly in order to meet the needs of their customers, whether they are working inbound support or outbound selling. Challenges for agents translate to challenges for the business, including waning customer satisfaction, increased agent attrition, and complex and lengthy agent recruitment/onboarding; the list is endless. Proper implementation and use of technology can solve these problems in a material way, and deploying Ai has never been easier. However, while the majority of leading companies are investing in Ai, a precariously low percentage feel they are successfully and consistently using Ai to provide quality solutions inside their contact center. Dialpad is working to solve these challenges and leading the way with the world’s most innovative Ai Contact Center solutions, making it incredibly simple to deploy and manage. This webinar will cover: - Leading Ai implementation challenges - Solutions for successful Ai deployment - Guidelines for continuous Ai success

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Dialpad is where work comes together. It's the only truly unified business communications platform for global teams. Talk, message, meet, and support customers in one beautiful app. Our products provide solutions for voice, video, AI-empowered contact center, and AI sales. Welcome to the Dialpad channel where you can find innovative, thoughtful, and educational content for the UCaaS and CCaaS space.