Name: Knowledge management and ai enhancing cx and employee productivity
Start: 2025-08-26T19:09:00Z
End: 2025-08-26T19:09:52.000Z
Location: BrightTALK

Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers such as Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix use Dialpad and its Ai capabilities to deliver amazing customer experiences. Visit dialpad.com to learn more.

Ditch legacy phones. Join experts from Dialpad and Google for guidance on making your cloud migration secure, simple, and scalable. Learn how to deliver massive productivity gains from day one.

From Legacy PBX to Cloud Calling: What IT Leaders Need to Know

AI is rapidly transforming how teams connect, but it also brings new challenges: evaluating which innovations truly matter, integrating them with existing UC platforms, and keeping pace with shifting user expectations.

In this in-depth virtual event, our industry experts will cut through the noise to show how to overcome these obstacles and harness AI to improve collaboration and solve real-world pain points like gaps in productivity, security, and interoperability. Get practical strategies to address today’s biggest unified communications hurdles -- register today!

The State of Unified Communications in the AI Era

Organizations are leaning into AI to transform experiences, enhance interactions and exceed expectations. As we look ahead, more and more organizations will begin the path to modernizing experiences.

Agent + Ai: Modernizing Service Experiences with a Human Approach

This session emphasizes the role of generative AI in improving these interactions, while also addressing the importance of maintaining a human element in customer service.

Bridging the CX gap: Aligning company promise with customer reality

The AI revolution in customer experience is moving fast and it's leaving chatbots behind.

Don’t Call It a Bot: Agentic AI Is the New Frontline

A discussion on the importance of cloud migration for enhancing digital transformation and the four essential steps for a successful transition: preparation, testing, training, and transition, emphasizing the need for effective communication.

Cloud Migration: Supercharging Your Digital Transformation

This summit will delve into how these innovations are enhancing agent performance, reducing costs, and improving the overall efficiency of contact centers, all while ensuring better outcomes for customers.

US Editon TechSommet “ AI in Contact Center” Virtual Summit

Explore how Ai-powered automation and predictive insights activate real-time engagement across channels, orchestrating seamless, personalized customer journeys that drive measurable results.

Smart Customer Journeys with Ai and Technology

Industry experts from Dialpad and others will share strategies to enhance CX, streamline operations, and gain a competitive edge with advanced VoC programs. Get firsthand insights into cutting-edge VoC tools that enhance CX and operational efficiency.

Expert Insights on AI and VOC: Turning Customer Feedback into Action

Explore our new Ai tools, and learn how to future-proof your business, turn CSAT into ROI, and navigate our refreshed interface in our upcoming product-led webinar.

How to Elevate Everyday Experiences with Ai: Product Launch Webinar

Ai is now an integral component of business communications—really, it's a competitive necessity. In this webinar, we will explore the forces fueling the Ai flywheel.

Accelerating the Ai Flywheel: Building Human-Centered, Ai-Enhanced Business Communications

Hear how WeWork reimagined its communication strategy to support global growth, streamline operations, and deliver exceptional customer experiences—with the power of Ai.

Inside WeWork’s Communication System Upgrade: Less Complexity, Better CX—Powered by Ai

Join Dialpad experts to learn how Ai efficiency and human empathy can create stronger customer relationships and high-value interactions.

Human Expertise and Empathy in an AI World

Whether you’re new to Dialpad Connect, or just want to stay current on features and product updates, don’t miss our upcoming expert-led webinar.

Dialpad Connect for End Users: How to Get Started

Learn how Dialpad CMO Jen Grant and a panel of high-achieving women in CX are blazing new trails, overcoming obstacles, and paving the way for future generations.

Women in CX: Insights, Strategies & Victories

In a recent discussion, SproutLoud shared their transition from RingCentral to Dialpad, highlighting the challenges they faced with call quality and the need for a more reliable solution. The team was impressed by Dialpad's advanced features, including AI capabilities that enhanced their operational efficiency and customer interactions. Post-migration, they experienced significant improvements in call quality and customer satisfaction, with tools that allowed for real-time monitoring and sentiment analysis. The integration with Zendesk further streamlined their processes, making information access quicker and easier. Overall, the switch to Dialpad not only resolved their previous issues but also provided a robust platform for future growth.

Replacing RingCentral: How SproutLoud Improved Uptime, Reliability & CX

In this session, experts from Dialpad will deep dive into the cost-benefit analysis of AI and share:

- Insight on specific tech features leaders should prioritize
- How to ensure reliability and long-term success
- Key business metrics to understand ROI

Deep Dive: The Cost-Benefit Analysis of AI in 2025

Learn how to implement systems that surface real-time answers, support agents in the moment, and empower managers with actionable insights.

Knowledge management and ai enhancing cx and employee productivity

Employee Advocacy

Customer Experience

Contact Center

Customer Success

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

In this SaaS and subscription economy, the key to success is customer success. This is much easier said than done as client ecosystems are constantly evolving and their needs and aptitudes vary. Join this community to engage with leaders who are prioritizing and pioneering customer success by helping clients maximize ROI, inspiring account growth and strong client retention.

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Knowledge management and ai enhancing cx and employee productivity

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About this talk

Dialpad