Name: Docusign Presents: CX Masterclass: Igniting Growth Through Exceptional Customer Experience
Start: 2024-08-26T06:48:00Z
End: 2024-08-26T06:48:54.000Z
Location: BrightTALK

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. Using the Docusign Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Agreement management has evolved beyond digital signatures. Organisations face pressure to accelerate deal cycles, ensure compliance, and enhance efficiency across workflows. The gap between high-performing companies and others often lies in how they use technology to manage agreements at scale.

This webinar shares insights from a global study of 1,400 business leaders, exploring how top organizations use AI-enabled agreement management for measurable results. Experts from Deloitte and Docusign highlight the link between agreement management maturity and market performance, offering a roadmap for transformation.

What You'll Learn:
· How advanced agreement practices drive competitive advantage and revenue recovery
· Why 79% of executives prioritize AI and automation in workflows
· Strategies top companies use to reduce time-to-value
· Frameworks for making agreement management a growth lever

Watch to learn how organisations turn agreement management into strategic differentiation.

How High-Performing Organisations Use AI to Transform Agreement Management

Organisations face mounting pressure to accelerate digital transformation while managing complex agreement processes. Traditional contract workflows create bottlenecks that slow business velocity, increase costs, and limit scalability in today's fast-paced environment.

Watch This Exclusive Webinar
Discover how Swinburne University and ING successfully implemented Agreement AI and digital strategies to transform their agreement processes and drive business forward.

What You'll Learn:
• Real-world applications of Agreement AI in enterprise environments
• Proven strategies to overcome digital transformation challenges
• Practical approaches to modernising contract workflows for speed and efficiency

Why Attend:
Gain actionable insights from organisations that successfully transformed their agreement processes. Learn strategies you can immediately apply to your own business challenges.

Watch the session now and reshape your approach to agreements.

How Leading Organisations Transform Agreements with AI and Digital Tools

With the new Aged Care Act taking effect November 1, 2025, providers face pressure to meet compliance demands while managing administrative burdens and evolving consumer expectations. Organisations must adapt workflows and documentation to align with legislative changes impacting residential and at-home care services.

Learn From Real-World Implementation Experience
This webinar offers guidance for navigating this transition, featuring Georgie Laporte, Applications Specialist at Feros Care, who shares experiences preparing for the overhaul and the impact of digitisation.

What You'll Discover:
• Key changes in the Aged Care Act and their impact on your operations
• Compliance challenges during the transition and how to overcome them
• How automated agreement management supports consumer-centric care
• Strategies for efficient, transparent systems benefiting clients and staff

Transform Compliance from Burden to Competitive Advantage
The session explores how digital workflow automation can address compliance requirements while streamlining operations—helping you meet regulatory demands without sacrificing quality of care or overwhelming your team.

Watch now to gain actionable strategies for meeting new regulations while streamlining operations.

Navigate the 2025 Aged Care Compliance Shift with Digital Workflow Solutions

In today’s fast-evolving digital landscape, local councils face increasing demands to improve service delivery, streamline operations, and enhance the overall experience for the council ecosystem and staff alike.

This webinar is designed specifically for local government professionals, offering practical insights into digitising workflows, improving operational efficiency, and delivering an outstanding experience to residents.
Digital transformation can feel daunting, but it doesn’t need to be a monumental task. With the right tools and strategies, councils can start small and still make a meaningful impact. 
We’re joined by Deloitte and UiLab for an insightful discussion that equips your council with actionable strategies to thrive in the digital age.

Staying Ahead: Key Actions for Improving Services and Meeting Community Needs

Delivering an exceptional customer experience is more challenging than ever with customers expecting fast, frictionless interactions. However, current processes lead to delays in approvals, onboarding, and support interactions that can lead to lost revenue and lower customer satisfaction.

Watch now to discover how Docusign Intelligent Agreement Management for CX can help you streamline agreements, improve efficiency, and enhance every customer touchpoint.

The CX Bottleneck: How to Create Engaging Customer Experiences

Sales departments are under pressure to close deals faster while managing complex workflows. Accelerating the sales lifecycle is crucial for this, yet many sales processes remain manual and error-prone, with limited visibility into commitment status, terms, analytics, and performance. This lack of efficiency often leads to revenue leakage and missed opportunities.

Watch now to hear how leveraging agreement automation, AI, and analytics can streamline the sales process, improving efficiency and productivity.

You will learn how your organisation can:
- Automate sales tasks for higher productivity and lower compliance risk
-Streamline deal flow with dynamic templates and advanced workflows
- Boost time-to-revenue with easy-to-deploy solutions and seamless tool integrations
- Integrate effortlessly with existing CRMs such as Salesforce, Dynamics, and Netsuite

Maximise Seller Productivity with Better Agreement Processes

Optimise Systems, Enhance Security, and Eliminate Bottlenecks

In today’s rapidly evolving business landscape, organisations are grappling with complex challenges that hinder growth and efficiency. From increasing pressures to drive profitability and minimise operational inefficiencies, to addressing disjointed customer experiences and mounting security risks, leaders across industries are searching for solutions that can keep pace with their needs.

Watch now to hear how businesses are saving time, reducing risks, and unlocking value from their agreements—turning them from static documents into dynamic assets that drive strategic outcomes.

You'll gain: 
- Discover how Docusign Intelligent Agreement Management supports profitability by streamlining agreement workflows, ensures compliance with secure signing processes, and mitigates risks associated with fraud and document abandonment.
- Learn how enhanced automation and integration improve customer satisfaction, increase team productivity, and simplify operations to reduce inefficiencies.
- Explore how you can create cost-effective systems, strengthen data security, and eliminate manual bottlenecks across agreement processes.

Unlock Efficiency and Improve Productivity with Smarter Agreement Workflows

Many businesses overlook the hidden revenue leaks over the lifecycle of a contract due to inefficiencies, mismanagement or non-compliance with terms. Watch this on-demand webinar featuring Forrester Consulting, who walk through key findings from the 2024 Total Economic Impact™ study of Docusign CLM. Discover the significant impact realised by a composite organisation representative of interviewed customers:

- 90% reduction in time spent generating new sales contracts
- 80% decrease in labour costs for procurement teams researching business terms for vendor contracts
- 85% fewer errors, increased profit from accelerated revenue, and reduced risk 

We are also joined by Lucy Thompson, Legal Counsel & Assistant Company Secretary at hipages who shares how they partner with Docusign to streamline their contract processes.

Unlocking ROI: Forrester Total Economic Impact™ of Docusign CLM

In today’s rapidly evolving world, where technology drives much of our progress, the demand for a human-centred approach to customer experiences has never been more pressing. Across APAC, an average of 76% of consumers want to interact with a real person more as technology improves. While new technologies like AI and automation promise to streamline tasks and enhance efficiency, they also present a challenge: balancing automation with the human touch.

This exclusive event will explore the powerful intersection of technology and humanity, revealing how businesses can use advancements to create smoother, faster, and more personalised experiences.

Industry leaders from Slack, SiteMinder & Docusign will showcase ways to digitise processes without losing the personal touch. We’ll discuss how to create customer experiences that minimise friction, maximise speed, and embed empathy within every digital interaction.

The Customer Experience Disconnect: Are You Missing The Mark?

Watch the inaugural Discover event, where you'll hear success stories of how Docusign customers are leveraging solutions to unlock the agreement trap and drive business outcomes.

Discover new ways to unlock the Agreement Trap at Docusign Discover!

Docusign Discover is an annual event that brings together customers, partners, and developers to unlock new possibilities. Explore the Docusign vision for an Agreement Ecosystem, where value is maximised and experiences are connected wherever your team works.

Get hands-on with new integrations and solutions from leading partners like Workday, Microsoft, and SAP Abriba and discover how AI is transforming the agreement lifecycle.

Docusign Discover 2024

Momentum is our global agreement event built to drive innovation through engaging discussions. 

You’ll discover:

• Real-world tutorials from businesses that transformed their digital agreement processes
• Reimagined recommendations for improving your agreement workflows
• The best part: A sneak peek into our future product roadmap
• Q&A sessions with executives, product leaders and customer success team

Docusign Momentum 2024 – Keynote

Watch the Docusign Momentum 2024 customer panel session ‘Unleashing Digital Transformation: Insights and Strategies from Australian Business Leaders' featuring success stories and insights from Bupa, Canva & Movember.

Docusign Momentum 2024 – Customer Panel

Join us for an exclusive on demand webinar where industry leaders Robert Chatwani from Docusign, Rohan Gupta and Jonathan Jones from Deloitte Consulting, LLP, and Courtney Dutter from iCIMS revealed groundbreaking insights on unlocking the true value of agreement management. Backed by extensive research conducted by Docusign and Deloitte, this webinar promises to revolutionise your approach to agreement workflows.

Don't miss this opportunity to learn how improved agreement management practices can unlock unprecedented value for your organisation.

Unveiling the Power of Agreement Management: Insights from Deloitte and Docusign

Docusign presents a professional signing experience that is legal and secure 

Everyone’s talking about digitisation—about going paperless and automating their business. But what does that look like? How do you get started?  

An achievable first step is to automate your current agreements by digitising paperwork and collecting signatures electronically.

This session and demo is for those new to eSignature and those who want to learn more. You’ll discover:
- Specific process savings by automating common agreements
- Methods and benefits of a professional user experience
- Boosted security and compliance with digital paperwork

By registering to attend this webinar, Docusign will receive your personal data from BrightTALK for the purpose of DocuSign sending you marketing communications about its products and services.

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How to get started with eSignature made easy

A 2023 study by McKinsey stated that 80% of the value creation achieved by the world’s most successful growth companies comes from unlocking new revenues from existing customers. How does this resonate with your vision?

Embark on a journey of CX reinvention with industry luminary Leigh Sales AM, award-winning journalist and author, as experts from Macquarie Technology Group, HotDoc and independent creative agency Hardhat join her. During this live event, our panellists will share the transformative power of bold moves in reshaping CX landscapes, backed by actionable insights and case studies. Don't miss this exclusive opportunity to join forces with visionaries who are setting the stage for an unforgettable journey in customer experience excellence.

Docusign Presents: CX Masterclass: Igniting Growth Through Exceptional Customer Experience

Customer Experience

Data Management

E-Signatures

User Experience

Collaboration

Collaboration Tools

Experience Management

Artificial Intelligence

Compliance

Data Security

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Docusign Presents: CX Masterclass: Igniting Growth Through Exceptional Customer Experience

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Docusign APAC