How to empower your customers and why you need to

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Presented by

Lisa Rowan, VP, Modern HR Strategies Research, IDC & Jamal Watkins, Digital Learning Evangelist, Adobe

About this talk

Customer education helps with customer retention, product adoption, word of mouth referrals and more - but it also allows you to empower your customers. Customer-first businesses are increasingly thinking about the experience they’re delivering and how they can improve that, including the role customer education has to play. Join this webinar to learn: - What customer education is, and why it’s important - What the benefits are of well-executed customer education - And how to implement some game-changing customer education tactics.

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