How Lenders Can Protect Vulnerable Clients While Driving Efficiency

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Presented by

Adriana Ellice-Flint

About this talk

In recent years, most growing lending businesses have jumped into the “Growth at all costs” bandwagon. As the cost-of-living crisis and rising inflation begin hitting most homes and businesses across the United Kingdom and Europe, vulnerable clients are increasingly missing payment dates. Is it possible for lenders to protect their vulnerable clients and remain efficient under such a volatile market? Join Susan Rann, CEO of Paylink Solutions, & Nasdeep Purewa, Head of Credit at Mondu, in an open discussion where they will explore: ✓ The market trends every lender should watch out for ✓ How to better serve vulnerable customers without risking efficiency ✓ Communications & self-service in the customer experience ✓ The power of partnering with the right solutions, at every step of the credit lifecycle Plus, pick our speakers’ brains and leverage their combined 30 years of experience in the field over an open Q&A session. ABOUT THE SPEAKERS Susan Rann, CEO, Paylink Solutions Since becoming CEO of Paylink Solutions in 2017, Susan has focussed on developing market-leading financial technology. Skilled in directing, stakeholder management and change management, Susan has spent many years working in the financial sector, with specific experience in debt management and collections. Nasdeep Purewal, Head of Credit, Mondu Nasdeep Purewal is Head of Credit at Mondu, an innovative B2B payments company. Since moving to Europe in 2020, he has quickly become one of the leading experts in the Credit space for BNPL. Before joining Mondu to oversee the credit team, Nasdeep worked in Credit Risk for over 12 years and managed multiple types of lending products, including consumer and business lending, secured and unsecured credit, instalment and revolving credit facilities, and prime and subprime customers. Whilst formerly in the UK, Nasdeep worked as a specialist in credit risk for multiple banks, including Lloyds Banking Group, ING, The Co-Operative Bank, and Natwest Group.

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