Bring Your Frontline Employees to Your Organization's Forefront

Presented by

Erika Sandoval, Sr. Partner, UKG Strategic Advisory Group

About this talk

Frontline employees are critical to an organization’s success, brand perception, and ultimately customer satisfaction and loyalty. And hiring and retaining talent in this sector has become even more challenging in today’s economy, as prospective employees expect more from their workplace, like increased pay, flexible scheduling, and inclusion and diversity. Yet as more organizations and HR professionals continue to invest heavily in inclusion strategies for their corporate workforce and customers, frontline workers continue to be left out of these strategic efforts. So how do we integrate and embrace frontline workers and their employee experience in this new era of inclusion at work? Join Erika Sandoval as she discusses the unique challenges, perspectives, and strategies for bringing the frontline workforce to the forefront across the entire organization. Learning objectives: • Explore challenges and future implications of frontline workers • Learn strategies that help attract, support, and enhance frontline employee engagement • Uncover key inclusive practices that connect and include the frontline experience
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At UKG, our purpose is people. As strong believers in the power of culture and belonging as the secret to success, we champion great workplaces and build lifelong partnerships with our customers to show what’s possible when businesses invest in their people. Born from a historic merger that created one of the world’s leading HCM cloud companies, our Life-work Technology approach to HR, payroll, and workforce management solutions for all people helps more than 70,000 organizations around the globe and across every industry anticipate and adapt to their employees’ needs beyond just work. To learn more, visit