The Digital Transformation Triad in the Back Office

Presented by

George Lawton, Technology Writer | TJ Carlson, General Manger, Fusebill

About this talk

Digital transformation has come rapidly in the past decade to a myriad of business practices, and now there’s a new focus to digitise the back office - particularly the often under-prioritised billing department. How a company implements these changes varies, but the three key facets that impact a business’ digital transformation: people, technology, and processes, are all vitally important for a company looking to excel into the modern business environment. While some experts believe the era of digital transformation is done and dusted, this certainly isn’t true for many mid-market or start up businesses. Ignoring the benefits that come with a digital shift in billings and accounts would be short-sighted, and the risks inherent in allowing their back office to continue with outdated training practices, technologies, and processes should not be underestimated. Even for businesses who have begun a shift, continuing to improve processes and systems already in place is vital to remaining competitive and increasing growth. In Episode 1 of Fusebill’s The Digital Revolution Comes to Billing we will explore how digital transformation is impacting the back office, and what it means for businesses moving forward. Join the session to explore: -How the triad of technology, processes, and people affect digitization in accounts and billing -The ways software, AI, and machine learning can transform the back office -What common pitfalls to avoid when changing technologies and processes in the billing department -How to maintain digital evolution in the face of changing customer preferences and technologies Speakers: George Lawton, Technology Writer TJ Carlson, General Manager, Fusebill
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