Why Contact Centre solutions can help SME’s compete more effectively

Presented by

Steve Pels, Contact Centre Action, Hannah Lidster, Sydney FC and Dobek Bociarski, GoTo

About this talk

Hybrid and remote work models can lead to greater productivity but can also result in complexities for businesses, especially when it comes to interacting with their customers. The technology gap that SMEs are experiencing may be especially true when it comes to having a single customer engagement tool that unifies multiple channels of communications used for customer outreach and support. Contact centre solutions used to bridge this gap have conventionally been deemed an exclusive domain for large enterprises, leaving SMEs with very few choices for customer engagement tools that are simple to operate, easy to implement, and affordable at the same time. Join our webinar where we bring in a panel of industry experts and business operators to dispel the myth that contact centres aren’t accessible for SMEs. Whether you run a business, manage IT, operate sales or manage customer support, this discussion will offer invaluable insights on how SMEs can leverage contact centre capabilities to grow revenue through improved customer engagement, gain visibility of agent/team productivity, and gauge customer satisfaction. Given the Federal Government’s recent announcement of the Technology Investment Boost where SME’s may potentially benefit from a bonus 20% tax incentive, this webinar may be the perfect opportunity to explore these topics! In this webinar, we'll explore: 1. How customer engagement evolved throughout the pandemic 2. How businesses can gain a competitive edge by streamlining their customer engagement channels into a single platform 3. How SME’s can overcome the pain of change and leverage affordable and quickly deployable customer engagement tools 4. How GoTo Contact Centre can be used in action

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GoTo’s flexible-work software — including GoTo Connect, GoTo Resolve, Rescue, Central, and more — is built for small and midsize business IT departments, but powerful enough for the enterprise. GoTo software is designed to support end-users’ unified communications & collaboration (UCC) and IT management & support needs, and nearly 800K customers contribute to the more than 1 billion people joining meetings, classes, and webinars through GoTo’s UCC products, and half a billion connections on the company’s remote access and support tools. By building its secure, easy-to-use software, GoTo is committed to ensuring the time at work is well spent so that time outside of work is better spent. With over 3,000 global employees and over $1 billion in annual revenue, the remote-centric company’s physical headquarters is in Boston, Massachusetts, with additional offices and thousands of home offices in North America, South America, Europe, Asia, Australia, and beyond.